Marie Stopes International NGO Jobs – Business Operations Coordinator

Organisation: Marie Stopes International 
Duty Station: KampalaUganda
About MSI:
Marie Stopes International
exists to bring quality family planning and reproductive healthcare to the
world’s poorest and most vulnerable people. We’ve been delivering family
planning, safe abortion, and maternal health services for over 35 years.
Millions of women worldwide
turn to us for help each year, whether in limiting the size of their families,
or avoiding dangerous complications in pregnancy or unsafe abortion.
Job Summary: The Business Operations Coordinator will be
responsible for efficient running of Centres with a critical focus on effective
utilization of suppliers, accuracy of records, financial management and
reports. The post holder will develop, monitor and implement systems to enable
efficient running of Centres. The post holder will identify and seek
opportunities to improve efficiency in running centre business, through putting
in place systems, support and monitor all centres to operate efficiently. The
Post holder will coordinate with all centres to track their stock orders and
supplies, accuracy of MIS records and reports, petty cash management, banking
and performance reports. As the Business Operations Coordinator, the post
holder will be expected to respond to the day-to-day activities relating to the
role in a timely manner. It is particularly important that the post holder is
up to date with industrial business practices and putting in place measures
that create competitive advantage of the centres., initiate and implement
undertakings that improve Centre operational efficiency and accuracy of reports.
The Business Operations Coordinator should be able to sustain close and
collaborative relationships with other MSU departments to leverage
opportunities that drive Centre efficiency. This function will entail aspects
of financial management, great attention to details, analytical skills,
coordination, planning, Relationship Management and innovation.

Key Duties and Responsibilities:
1. Lead in efficient & effective Utilisation of Centre supplies;
  • Verify and track orders for stock and
    other supplies from centres to ensure the right quantities & qualities
    are ordered at the price.
  • Coordinate with the procurement department
    to ensure timely delivery of supplies to centres in the right quantities
    and price.
  • Support centres in stock management and
    follow up of orders, dispatch & delivery.
  • Provide the Centre teams with accurate,
    relevant and comprehendible data and analyses to inform their periodic
    plans and strategies.
  • Develop documentation which the Head of
    Centres can use to determine actual costs of services to inform costing
    and price setting during the business planning process.
2. Steer the Management of Centre Financials:
  • Provide documentation to support Centre
    teams to efficiently manage petty cash, informed by analysed operational
    costs and expenses of Centres.
  • Develop documentation which will guide
    teams in the development of time bound financial plans (budgets) and
    support their implementation.
  • Monitoring daily incomes generated per
    centre and reconcile it with cash banked and credit sales and ensure
    accuracy of banking reports.
  • Assess profitability of the different drug
    supplied and sold in Centres and provide critical recommendations and
    support teams in the implementations of the recommendations.
3. Lead in Centre Records Management:
  • Develop and implement tools to maintain
    accurate transaction records in centres.
  • Verify data captured in the MIS at the
    respective Centre to ensure accuracy of client details, product usage,
    profitability and provider performance.
  • Provide centres with the current &
    updated Cash paying and Corporate clients pricelistsand ensure its timely
  • Provide support to Centres to maintain
    accurate client records, ensure availability of client record forms and
    accurate filling of both clients & stock records.
  • Ensure all Centres provide receipts to
    clients for every service provided and the required receipt books are
    produced and delivered to the respective centres in time.
  • Steer the gathering of essential feedback
    from suggestion boxes and clients relating to the quality and level of
    satisfaction received from the centres. Lead in all related client feedback
    surveys and researches.
  • Ensure effective systems for the timely
    and accurate management and reporting of information through efficient
    collection, analysis and reporting of data from the centre teams.
4. Lead in provision of accurate and timely reports:
  • Coordinate with the Centre Managers to
    produce and analyse weekly and monthly reports and provide specific
    recommendations for management to take action.
  • Offer technical Support to Centre to
    produce and analyse system generated reports and take quick action at the
    local level.
  • Generate performance trends and
    profitability per centre and guide management on strategies to improve
    efficiency and profitability.
  • Work together with the Head of Centres, to
    develop a proficient and profitable service offering/mix informed by
    market information and client preference.
  • Provide documented evidence which will
    guide centres on specific drugs to stock, pricing of services and
  • Working closely with the Head of Centres,
    to analyse reports from the different centres and support the respective
    centres accordingly.
5. Centre Coordination;
  • Coordinate with the different MSU
    departments to ensure centres receive all the required support timely to
    provide quality and client focused services.
  • Visiting the respective centres to provide
    the necessary training and support to become more efficient and self
  • Support from time to time and when
    necessary Centres related activities as need may arise.
Qualifications, Skills and
  • The applicant should hold a good University
    Degree in Business Administration or related discipline
  • A minimum of three years’ experience in
    sales, Business development and management with a big, fast paced business
  • The post holder will be required to have
    at five years of experience in Sales and Business Management especially in
    an FMCG or service Industry, most preferably clinical business and should
    have good managerial skills and experience.
  • Comprehensive knowledge of Health
    marketing and medical service trends in the country.
  • Past experience in Health Centre
    Management, stock management or business analysis and reporting is an
    added advantage.
  • Working knowledge of Clinical Health
    Service Provision, Family Planning, Community Outreach and Social
    Marketing an added advantage
  • Health/Clinical related training is an
    added advantage.
  • Sound knowledge of Microsoft Office
    applications including MS Excel, Power point and internet is mandatory.
  • Proven excellent technical oral, written,
    and editing abilities; ability to present and write influentially for
    multiple audiences
  • Ability to work well with others in team
    environments, build consensus and drive change
  • Ability to satisfy stakeholders;
  • Ability to work in deadline driven/results
    orientated atmospheres
  • Strong people management skills
  • Ability to think strategically and a good
  • Able to manage and motivate teams to
    achieve targets and to achieve organisational change.
  • Possess leadership personality, and able
    to take on and solve problems quickly and efficiently
  • Possess the ability to stay on track and
    deliver even under pressure.
  • Willingness to work beyond the stipulated
    business working hours.
How to Apply:
If interested in working with
Marie Stopes Uganda, Please send a CV and Cover letter by email
to  or post to the Senior Manager, People
and Development. Plot 1020, Kisugu- Muyenga, P.O Box 10431, Kampala-Uganda,
quoting the position title. Marie Stopes Uganda is an equal opportunities
employer committed to fostering a diverse workforce. Mane Stopes Uganda is
thankful to all applicants for their interest but only candidates who meet alt
requisite criteria and are short listed will be contacted.
Deadline: Friday, 19th
September, 2014

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