Fresh Graduate IT Jobs – Administrator – TIS Service Desk (T321990) at Wipro Technologies

  Information Technology (IT) and Data Jobs in Uganda, Telecommunication Jobs in Uganda, Uncategorized
Organisation: Wipro Technologies
Duty Station:  Kampala, Uganda
About Wipro:
Wipro Technologies is one of the world’s leading software and outsourcing service providers which  focuses on the IT services & BPO business.
Job Summary: As the Administrator, you should be able to Monitor the IT Infrastructure for its availability, capacity usage, hardware and OS errors and failures.
Key Duties and Responsibilities: 
  • Process first-level incident / problem determination and resolution on a 24×7 basis Service incidents and queries within the agreed service levels.
  • Responsible for the timely escalation of incidents to higher levels when required. Log file monitoring for errors.
  • Carry out daily, weekly and monthly proactive housekeeping and monitoring activities Vendor co-ordination
  • Carry out basic Service Requests based on Standard Operating Procedures.
  • Follow quality / security process defined for the engagement
Qualifications, Skills and Experience: 
  • The candidates should be Fresh Graduates
  • Mandatory Skills in TIS Service Desk
  • Desirable Skills in Desktop Support and ITIL Incident Management
  • The minimum work experience is 0 – 1 years
How to Apply: 
All suitably qualified and interested fresh graduates are encouraged to express their interest by clicking the web link below.

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