Job Title: Customer
Care Officer
Care Officer
Organisation: Security Group
Duty Station: Kampala, Uganda
About US:
Security Group Uganda Limited is one of the leading and most innovative
organization in the security industry.
organization in the security industry.
Job Summary: The Customer
Care Officer will be responsible for
all customer relations, ensuring that their expectations are met, and all
complaints satisfactorily attended
to in time. S/he is also responsible for the quality control of all the services/products that SGUL offers to its
customers at all times.
Care Officer will be responsible for
all customer relations, ensuring that their expectations are met, and all
complaints satisfactorily attended
to in time. S/he is also responsible for the quality control of all the services/products that SGUL offers to its
customers at all times.
Key Duties and
Responsibilities:
Responsibilities:
- Formulating and implementing strategies to
ensure customer retention and
attending to customer complaints
timely - Ensuring quality products and services are
offered to all customers - Updating and maintaining customer database
for regular follow up and regular client visits. Supervises branch
activities (CRM) - Ensuring professional corporate image is
maintained and supervises/administers all CSR activities - Ensuring that ISO procedures are followed,
oversees and promotes total quality management systems in the company - Assisting in the identification of
inefficiencies and non- compliance with set standards in line with SOP’s
and ISO - Actively coordinating the regular
management reviews of total quality management systems
Qualifications, Skills and
Experience:
Experience:
- The candidate should hold a good
University Degree in a Business related field - Three or more years’ experience in a
similar position in a private security firm or related industry. - Computer literacy skills
- Driving skills
- High team ethics
- Good presentation and effective
communication skills - Possess the ability to listen, diagnose
issues and prescribe solutions - Good coaching and mentoring skills
- Good bargaining and negotiation skills
How to Apply:
All suitably qualified and
interested candidates are encouraged to send their application letters attaching detailed C.V
and photocopies of academic credentials to:
interested candidates are encouraged to send their application letters attaching detailed C.V
and photocopies of academic credentials to:
The HR & Administration
Manager
Manager
Security Group (U) Ltd
P.O. Box 20097, Kampala –
Uganda
Uganda
NB:
Please note that feedback will be given to only shortlisted candidates and any
form of canvassing will lead to automatic disqualification. Security Group (U)
Limited is an equal opportunities employer, so all are encouraged to apply.
Please note that feedback will be given to only shortlisted candidates and any
form of canvassing will lead to automatic disqualification. Security Group (U)
Limited is an equal opportunities employer, so all are encouraged to apply.
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