Country Project Manager Job Vacancy – MicroEnsure

Organisation: MicroEnsure
Duty Station:  Kampala, Uganda
About Us:
MicroEnsure is the world’s first and largest insurance intermediary
dedicated to serving low-income families across the globe.  The organization, founded in 2005 and
headquartered in the UK, currently covers 7 million people with a range of
micro insurance products and services across life, loan, savings, personal
accident, property, weather index, and health categories. MicroEnsure achieves
this by developing and implementing appropriate products and services for our
clients, enabling them to address the risks they face in life.
MicroEnsure works in partnership with a host of organizations including
mobile phone companies, banks, microfinance institutions, retailers,
faith-based and humanitarian organizations. MicroEnsure’s services include
product and program design, insurance and reinsurance placement, partner
training, marketing development and delivery, sales management, back office
management and provider networking.
Job Summary: The Country
Project Manager – Uganda will be responsible for overseeing the key
relationship management, general operations and financial performance and for
ensuring that large accounts launch and implement MicroEnsure products with
high potential for scale, receive superior service, and grow their business
with us over time. Micro insurance is an emerging industry in Uganda, so
MicroEnsure must continue to set the standard for product innovation, business
process acumen and service excellence.
In addition, as the first employee in Uganda, the Country Project
Manager will be expected to support the establishment of MicroEnsure as a legal
entity in Uganda and grow the company’s network and partnerships with
distribution partners, the insurance regulatory authority, and insurance
partners.
Key Duties and
Responsibilities: 
1. Major Project Management:
  • Take responsibility for bringing 1-3 major
    projects to market and growing them to financial and operational
    sustainability within the first 12 months, serving as the key local
    contact for all work-streams, clients, and regional and global MicroEnsure
    staff
  • Identify project interdependencies and
    conflicts and manage appropriately
  • Balance disciplined project management
    structures with entrepreneurial interests and requirements
  • Develop, manage and report against project
    budgets and objectives
  • Create and manage project structures,
    reporting and communication plans
  • Steer project teams in deliverable
    execution against project plans
  • Identify and manage resource constraints
  • Identify, document and communicate project
    risks and exposures. Develop methods to mitigate identified risks
2. Partner Relationship Management:
  • Establish and maintain excellent
    communication with management and operational staff, as well as with
    regional and global MicroEnsure staff
  • Capitalize on opportunities and address
    operational weaknesses with urgency and focus; pursue a model of ongoing
    innovation and improvement
  • Develop communication and partnership
    management routines and practices, together with regional MicroEnsure
    account management resources
  • Ensure an excellent reputation for
    MicroEnsure both within and beyond partner networks
  • Proactively identify value added products
    and services to enhance business delivery
3. Financial Management:
  • Develop a profitable micro insurance
    business, governed by outreach, revenue and profit targets agreed between
    Senior Management and the Acting Country Head
  • Compile and send updated reports,
    forecasts and projections relating to the development of the business as
    per a defined schedule
  • Develop business plans for long term
    growth and profitability of the MicroEnsure Uganda business
4. Operational Delivery:
  • Work with the operations teams, locally
    and globally, to maintain effective, efficient operations to handle
    processing of business and reporting of results
  • Ensure that service at all levels,
    including claims, enrolment and reporting, is of the highest quality
5. Market Awareness:
  • Ensure a deep understanding of the
    insurance needs of the low-income market within MicroEnsure Uganda
  • Anticipate opportunities in the
    marketplace by organizing market research efforts among current and
    potential clients
  • Use research insights to deliver value in
    current products, identify new products, and make critical changes in
    operations and communication
6. Public Relations:
  • Promote visibility to the market which
    evokes the image of compassion, ethics and integrity, projecting the
    values and image of the organization
  • Organize press events around MicroEnsure
    achievements, new partnerships and product launches
  • Compile and distribute client impact
    stories for publication within partner networks
7. Team Leadership:
  • Recruit strong Madagascan professionals to
    deliver operational services
  • Provide strong leadership, mentoring and
    guidance to all of the MicroEnsure Uganda team
  • Encourage a culture of continuous
    improvement and innovation
  • Ensure the team is motivated to perform
    effectively
  • Work closely with the team to learn the
    business, gain employee trust and make an impact on the daily operations
    of the business
8. Senior Leadership (Head Office) Participation:
  • Ensure that Senior Management are informed
    as required of progress, risks and issues relating to operational and
    service delivery
  • Steer and interface with Senior Management
    including financial, operational and strategic review
  • Develop key relationships across technical
    global leaders at MicroEnsure to bring top products, services and best
    practices to Uganda
9. Client Education and Staff Training:
  • Work closely with the regional
    MicroEnsure team, develop and maintain a robust client education program
    including training materials for customer-facing partner staff
  • Conduct audits and training workshops at
    the field level as necessary
  • Ensure that end customers have a strong
    understanding and appreciation of our products
  • Compile and distribute client outcome
    stories for publication within partner networks
Qualifications, Skills and
Experience: 
  • The applicant should hold a four-year
    degree qualification required, Master degree preferred
  • At least ten years’ work experience
    preferred, with a track record of achievement and responsibility
  • Prior experience in market research
    techniques, product development and competitor analysis
  • Past exposure and experience in working
    with low-income persons in professional or informal settings
  • Strong business and project management
    experience
  • Appreciation and concern for the plight of
    low-income people
  • Working knowledge of financial services or
    telecommunications sector essential, knowledge of insurance preferred
  • Strong organizational, analytical,
    relational and time management skills
  • Possess the ability to effectively present
    and sell concepts to managers in partner organizations who are often not
    familiar with insurance
  • Ability to train staff members and
    low-income individuals in unfamiliar insurance concepts
  • Facility with statistical analytics and an
    understanding of the importance of data-driven decision-making in the
    business
  • Ability to build strong relationships and
    utilize contacts for new business opportunities
  • Ability to perform business analysis by
    utilizing operational, financial and other data
  • Willingness to work as a team member with
    people across geographies and cultures
  • Strong self-starter able to perform tasks
    with minimal input
  • Commitment to model and articulate
    MicroEnsure’s social mission and values
  • Fluency in spoken and written French
    essential; English & local language functionality a plus
  • Strong knowledge of and experience with Microsoft
    Office Suite, including Word, Excel and PowerPoint, including using these
    tools to present materials orally and in written form.
How to Apply:
All suitably qualified
candidates should visit the web link below and create a profile on the NFT
Consult website by entering their e-mail addresses. Please visit web link below
and click Apply now if convinced you have the job requirements. The
applications/CVs should be prepared in English and submitted in either MS Word
or PDF format will be considered.

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