Job Title: Country
Project Manager
Project Manager
Organisation: MicroEnsure
Duty Station: Kampala, Uganda
About Us:
MicroEnsure is the world’s first and largest insurance intermediary
dedicated to serving low-income families across the globe. The organization, founded in 2005 and
headquartered in the UK, currently covers 7 million people with a range of
micro insurance products and services across life, loan, savings, personal
accident, property, weather index, and health categories. MicroEnsure achieves
this by developing and implementing appropriate products and services for our
clients, enabling them to address the risks they face in life.
dedicated to serving low-income families across the globe. The organization, founded in 2005 and
headquartered in the UK, currently covers 7 million people with a range of
micro insurance products and services across life, loan, savings, personal
accident, property, weather index, and health categories. MicroEnsure achieves
this by developing and implementing appropriate products and services for our
clients, enabling them to address the risks they face in life.
MicroEnsure works in partnership with a host of organizations including
mobile phone companies, banks, microfinance institutions, retailers,
faith-based and humanitarian organizations. MicroEnsure’s services include
product and program design, insurance and reinsurance placement, partner
training, marketing development and delivery, sales management, back office
management and provider networking.
mobile phone companies, banks, microfinance institutions, retailers,
faith-based and humanitarian organizations. MicroEnsure’s services include
product and program design, insurance and reinsurance placement, partner
training, marketing development and delivery, sales management, back office
management and provider networking.
Job Summary: The Country
Project Manager – Uganda will be responsible for overseeing the key
relationship management, general operations and financial performance and for
ensuring that large accounts launch and implement MicroEnsure products with
high potential for scale, receive superior service, and grow their business
with us over time. Micro insurance is an emerging industry in Uganda, so
MicroEnsure must continue to set the standard for product innovation, business
process acumen and service excellence.
Project Manager – Uganda will be responsible for overseeing the key
relationship management, general operations and financial performance and for
ensuring that large accounts launch and implement MicroEnsure products with
high potential for scale, receive superior service, and grow their business
with us over time. Micro insurance is an emerging industry in Uganda, so
MicroEnsure must continue to set the standard for product innovation, business
process acumen and service excellence.
In addition, as the first employee in Uganda, the Country Project
Manager will be expected to support the establishment of MicroEnsure as a legal
entity in Uganda and grow the company’s network and partnerships with
distribution partners, the insurance regulatory authority, and insurance
partners.
Manager will be expected to support the establishment of MicroEnsure as a legal
entity in Uganda and grow the company’s network and partnerships with
distribution partners, the insurance regulatory authority, and insurance
partners.
Key Duties and
Responsibilities:
Responsibilities:
1. Major Project Management:
- Take responsibility for bringing 1-3 major
projects to market and growing them to financial and operational
sustainability within the first 12 months, serving as the key local
contact for all work-streams, clients, and regional and global MicroEnsure
staff - Identify project interdependencies and
conflicts and manage appropriately - Balance disciplined project management
structures with entrepreneurial interests and requirements - Develop, manage and report against project
budgets and objectives - Create and manage project structures,
reporting and communication plans - Steer project teams in deliverable
execution against project plans - Identify and manage resource constraints
- Identify, document and communicate project
risks and exposures. Develop methods to mitigate identified risks
2. Partner Relationship Management:
- Establish and maintain excellent
communication with management and operational staff, as well as with
regional and global MicroEnsure staff - Capitalize on opportunities and address
operational weaknesses with urgency and focus; pursue a model of ongoing
innovation and improvement - Develop communication and partnership
management routines and practices, together with regional MicroEnsure
account management resources - Ensure an excellent reputation for
MicroEnsure both within and beyond partner networks - Proactively identify value added products
and services to enhance business delivery
3. Financial Management:
- Develop a profitable micro insurance
business, governed by outreach, revenue and profit targets agreed between
Senior Management and the Acting Country Head - Compile and send updated reports,
forecasts and projections relating to the development of the business as
per a defined schedule - Develop business plans for long term
growth and profitability of the MicroEnsure Uganda business
4. Operational Delivery:
- Work with the operations teams, locally
and globally, to maintain effective, efficient operations to handle
processing of business and reporting of results - Ensure that service at all levels,
including claims, enrolment and reporting, is of the highest quality
5. Market Awareness:
- Ensure a deep understanding of the
insurance needs of the low-income market within MicroEnsure Uganda - Anticipate opportunities in the
marketplace by organizing market research efforts among current and
potential clients - Use research insights to deliver value in
current products, identify new products, and make critical changes in
operations and communication
6. Public Relations:
- Promote visibility to the market which
evokes the image of compassion, ethics and integrity, projecting the
values and image of the organization - Organize press events around MicroEnsure
achievements, new partnerships and product launches - Compile and distribute client impact
stories for publication within partner networks
7. Team Leadership:
- Recruit strong Madagascan professionals to
deliver operational services - Provide strong leadership, mentoring and
guidance to all of the MicroEnsure Uganda team - Encourage a culture of continuous
improvement and innovation - Ensure the team is motivated to perform
effectively - Work closely with the team to learn the
business, gain employee trust and make an impact on the daily operations
of the business
8. Senior Leadership (Head Office) Participation:
- Ensure that Senior Management are informed
as required of progress, risks and issues relating to operational and
service delivery - Steer and interface with Senior Management
including financial, operational and strategic review - Develop key relationships across technical
global leaders at MicroEnsure to bring top products, services and best
practices to Uganda
9. Client Education and Staff Training:
- Work closely with the regional
MicroEnsure team, develop and maintain a robust client education program
including training materials for customer-facing partner staff - Conduct audits and training workshops at
the field level as necessary - Ensure that end customers have a strong
understanding and appreciation of our products - Compile and distribute client outcome
stories for publication within partner networks
Qualifications, Skills and
Experience:
Experience:
- The applicant should hold a four-year
degree qualification required, Master degree preferred - At least ten years’ work experience
preferred, with a track record of achievement and responsibility - Prior experience in market research
techniques, product development and competitor analysis - Past exposure and experience in working
with low-income persons in professional or informal settings - Strong business and project management
experience - Appreciation and concern for the plight of
low-income people - Working knowledge of financial services or
telecommunications sector essential, knowledge of insurance preferred - Strong organizational, analytical,
relational and time management skills - Possess the ability to effectively present
and sell concepts to managers in partner organizations who are often not
familiar with insurance - Ability to train staff members and
low-income individuals in unfamiliar insurance concepts - Facility with statistical analytics and an
understanding of the importance of data-driven decision-making in the
business - Ability to build strong relationships and
utilize contacts for new business opportunities - Ability to perform business analysis by
utilizing operational, financial and other data - Willingness to work as a team member with
people across geographies and cultures - Strong self-starter able to perform tasks
with minimal input - Commitment to model and articulate
MicroEnsure’s social mission and values - Fluency in spoken and written French
essential; English & local language functionality a plus - Strong knowledge of and experience with Microsoft
Office Suite, including Word, Excel and PowerPoint, including using these
tools to present materials orally and in written form.
How to Apply:
All suitably qualified
candidates should visit the web link below and create a profile on the NFT
Consult website by entering their e-mail addresses. Please visit web link below
and click Apply now if convinced you have the job requirements. The
applications/CVs should be prepared in English and submitted in either MS Word
or PDF format will be considered.
candidates should visit the web link below and create a profile on the NFT
Consult website by entering their e-mail addresses. Please visit web link below
and click Apply now if convinced you have the job requirements. The
applications/CVs should be prepared in English and submitted in either MS Word
or PDF format will be considered.
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