World Bank CEDP Project Careers – Client Relations Officer, MGF at Private Sector Foundation Uganda (PSFU)

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Organization: Private Sector Foundation Uganda (PSFU)
Project Name: Competitive
and Enterprise Development Project (CEDP)
Funding Source: World Bank
Duty Station:  Kampala, Uganda
Reports to: The Manager
Matching Grant Facility
About CEDP:
The Government of Uganda has received credit from the World Bank
towards implementation of the Competitive and Enterprise Development Project
(CEDP). The project development objective (PDO) is to improve the
competitiveness of enterprises in Uganda through supporting reforms in priority
productive and service sectors geared towards a better investment climate with
particular focus on MSMEs.
The 5 year project comprises of four major components and will be
implemented by seven agencies. However, the overall coordination of the Project
will lie with the Private Sector Foundation Uganda (PSFU) through a Project
Coordination Unit (PCU).
About MGF:
Government of Uganda recognizes the vital role that the private sector
plays in the social economic development of the country. In a bid to address
some of the constraints facing the private enterprises, Government has included
a Matching Grant Facility (MGF) component under CEDP that will be implemented
by the PSFU. The MGF component of CEDP aims at
  • Improving enterprise capacity by
    facilitating beneficiaries access to grants of up to 50% towards use of
    sector specific business development services (BDS) , building skills and
    improving quality standards at firm level.
  • Increasing the growth and competitiveness
    of the private sector in Uganda in order to maximize returns on
    products/services through value chain analysis.
The MGF will support interventions in high-potential and sector
specific sub-sectors including; tourism, coffee, horticulture, grains and
pulses, fisheries, edible oils, and information communication technology
(business process outsourcing).
Job Summary: The Client
Relations Officer, MGF will primarily manage relationship between the grantees
and the facility office. The client relationships officer’s role involves
working with clients to help them make the right decisions relating to their
applications and clearly explain the facility services on offer to them. She/he
will also be expected to identify possible sales opportunities and generate new
clients for the facility. The ideal candidate will be preoccupied with
identifying clients’ needs, discussing them and guiding the clients on how they
may benefit from the facility.
 Key Duties and Responsibilities:  
  • Avail all MGF related literature and
    documents to potential clients.
  • Identify and interview potential clients
    for the support under the facility.
  • Receive and check for completeness of the
    clients’ applications/documents
  • Update and maintain an application
    register of the clients’ file.
  • Manage communication with the clients
  • Actively monitor and follow up on
    potential clients.
  • Responsible for managing all the facility
    clients’ files and filing requirements.
  • Actively participate in the facility
    promotional activities
  • Attend to incoming telephone calls and
    direct these calls to the appropriate person with due courtesy and manner.
  • Assist in making outgoing calls when
    requested by other staff within the facility
  • Provide information when requested by an
    outside caller
  • Quickly respond to any defect of the
    operating system and ensure timely rectifications.
  • Carry out any such duties as shall be
    assigned by the Grant Manager.
Qualifications, Skills and
Experience: 
  • The applicants must possess an Honors degree
    in Business Administration, Marketing, Commerce, Economics, Social
    Sciences, Communication, Development Communication or related disciplines.
  • Possess post graduate qualification and or
    training in Communication and Public Relations and project management, or
    relationship management will be an added advantage
  • Good knowledge and understanding and
    appreciation of private sector development issues in Uganda.
  • Strong and proven communication and
    presentation skills
  • Excellent computer skills including but not
    limited to MS Word, Excel, Project and Power Point
  • Excellent writing and communication skills
  • Must have proven integrity, versatility
    and clean record
  • The ideal candidate should possess five or
    more years’ experience of delivering high quality client portfolio
    management, with the ability to identity and manage a range of client
    solutions. The CRO will be proficient and possess technical competencies
    and business awareness with a client focus.
  • The right candidate will be
    relationship-orientated in a culturally diverse market with the ability to
    exert negotiation and influencing skills.
  • They will understand the importance of
    client relationships, know how to communicate and support the facility’s
    desire to professionally engage closely with clients.
  • Previous experience in managing front
    office in a busy environment will therefore be an advantage.
How to Apply: 
All candidates are encouraged
to deliver their application letters, updated curriculum vita and photocopies
of academic and professional certificates to the address below.
Please indicate the position
being applied for on top of the envelope.
The Project Coordinator,
Competitiveness and Enterprise
Development Project (CEDP)
Private Sector Foundation
Uganda (PSFU)
Plot 43, Nakasero Road,
P. O. Box 7683, Kampala-
Uganda.
Deadline: 1st September, 2014

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