Telecoms Network Support Company Jobs – Manager, Convergent Solutions

Organisation: Telecoms
Network Support Company
Duty Station:  Kampala, Uganda
Reports to: Senior Manager,
Billing Solutions
About Us:
NFT Consult, a leading HR Consultancy firm, seeks to recruit for it
valuable client, a Global Technology Consultant.  NFT Human Resource Solutions are customer
tailored per industry requirements and are geared towards increased cost
savings, process improvement leading to improved efficiency and effectiveness
yet simultaneously strengthening quality and control of resources.
Job Summary: The Manager,
Convergent Solutions will mainly work closely with IT vendors to design and
implement convergent billing solutions.
Key Duties and
Responsibilities: 
  • Establish and manage relationship with key
    internal and external stakeholders.
  • Offer input in the identification and
    documentation of functional specifications for convergent billing
    solutions.
  • Work closely with Procurement division to
    document Request for Proposal/Request for Quotation for new convergent
    billing solutions.
  • Provide input in the definition of
    criteria for evaluation and selection of relevant IT vendors.
  • Act as a project manager for all projects
    relating to the deployment/update of new convergent billing solutions to
    ensure achievement of corporate objectives.
  • Actively coordinate the solution
    development life cycle, ensuring compliance with specified standards,
    procedures and methodologies.
  • Provide advisory support in the
    implementation and integration of convergent billing solutions.
  • Supervise user acceptance testing in
    liaison with Finance and Engineering and Deployment.
  • Actively coordinate go-live of convergent
    billing solutions.
  • Work with IT vendors and Billing Solutions
    Support team to provide user support for deployed solutions.
  • Support IT vendor in the deployment of
    off-the-shelve convergent billing solutions.
  • Work with IT vendors to provide documented
    policies and procedures/user guide for newly deployed convergent billing
    solutions.
  • Actively participate in post
    implementation review of convergent billing solutions and ensure timely
    and effective resolution of issues.
  • Carryout periodic evaluation of convergent
    billing solutions to ensure continuing relevance of solutions provided.
  • Work with relevant team in Finance to
    monitor convergent billing solutions and ensure the billing systems
    captures accurate billing information.
  • Coordinate deployment of patches and
    upgrades to installed convergent billing solutions.
  • Ensure minimal impact to subscribers and
    revenue flow during system changes, upgrades, patches or bug fixes.
  • Oversee the resolution of convergent
    billing solutions-related problems escalated by Billing Solutions Support
    team.
  • Intuitively review feedback from the
    Billing Solutions Support team to ensure prompt improvement of convergent
    billing solutions.
  • Manage relationships with third party IT
    vendors/suppliers.
  • Assist in implementing the function’s work
    programs and plans in line with agreed upon procedures and guidelines.
  • Assist in planning and managing the human
    and material resources of the unit to optimise performance, morale and
    enhance productivity.
  • Manage inter-functional relations to
    ensure synergy across the various departmental functions.
  • Provide leadership and guidance to team
    members and manage subordinates’ performance towards the achievement of
    overall team objectives.
  • Prepare/compile agreed periodic activity
    and performance reports for the attention of the Senior Manager, Billing
    Solutions.
  • Perform any other duties as assigned by
    the Senior Manager, Billing Solutions.
Qualifications, Skills and
Experience: 
  • The applicant should hold a first degree
    or its equivalent in a relevant discipline.
  • Possession of a postgraduate/ professional
    qualification in a related field will be an added advantage.
  • At least five (5) to nine (9) years’
    experience with at least three (3) years in a supervisory role.
How to Apply:
All suitably qualified candidates should visit the web link below and
create a profile on the NFT Consult website by entering their e-mail addresses.
Please visit web link below and click Apply now if convinced you have the job
requirements. The applications/CVs should be prepared in English and submitted
in either MS Word or PDF format will be considered.

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