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Telecom IT Fresher Jobs – Analyst, Post-paid Billing and Customer Care
Job Title: Analyst, Post-paid Billing and
Customer Care
Customer Care
Organisation:
Telecoms Network Support
Company
Telecoms Network Support
Company
Duty Station: Kampala, Uganda
Reports to: Manager,
Post-Paid Billing and Integration
Post-Paid Billing and Integration
About Us:
NFT Consult, a leading HR Consultancy firm, seeks to recruit for it
valuable client, a Global Technology Consultant. NFT Human Resource Solutions are customer tailored
per industry requirements and are geared towards increased cost savings,
process improvement leading to improved efficiency and effectiveness yet
simultaneously strengthening quality and control of resources.
valuable client, a Global Technology Consultant. NFT Human Resource Solutions are customer tailored
per industry requirements and are geared towards increased cost savings,
process improvement leading to improved efficiency and effectiveness yet
simultaneously strengthening quality and control of resources.
Job
Summary: The Analyst,
Post-paid Billing and Customer Care will mainly support in the design and
implementation of post-paid billing and customer care systems.
Summary: The Analyst,
Post-paid Billing and Customer Care will mainly support in the design and
implementation of post-paid billing and customer care systems.
Key
Duties and Responsibilities:
Duties and Responsibilities:
·
Assist
in the identification of functional specifications for new post-paid billing
and customer care systems.
Assist
in the identification of functional specifications for new post-paid billing
and customer care systems.
·
Offer
administrative support in user acceptance testing in liaison with relevant
business teams.
Offer
administrative support in user acceptance testing in liaison with relevant
business teams.
·
Provide
administrative support in go-live of new post-paid billing and customer care
systems.
Provide
administrative support in go-live of new post-paid billing and customer care
systems.
·
Assist
in providing user support for deployed post-paid billing and customer care
systems.
Assist
in providing user support for deployed post-paid billing and customer care
systems.
·
Assist
in supporting IT vendor in the deployment of off-the-shelve post-paid billing
and customer care systems.
Assist
in supporting IT vendor in the deployment of off-the-shelve post-paid billing
and customer care systems.
·
Render
support in distributing documented policies and procedures/user guide for newly
deployed post-paid billing and customer care systems to end users.
Render
support in distributing documented policies and procedures/user guide for newly
deployed post-paid billing and customer care systems to end users.
·
Assist
in gathering and analysing end user feedback for post implementation review of
deployed post-paid billing and customer care systems.
Assist
in gathering and analysing end user feedback for post implementation review of
deployed post-paid billing and customer care systems.
·
Offer
support in the deployment of patches and upgrades to post-paid billing and
customer care systems.
Offer
support in the deployment of patches and upgrades to post-paid billing and
customer care systems.
·
Provide
support in the resolution of related problems escalated by Billing Solutions
Support team.
Provide
support in the resolution of related problems escalated by Billing Solutions
Support team.
·
Assist
in recording and monitoring feedback from the Billing Solutions Support team to
ensure prompt improvement of the post-paid billing and customer care systems.
Assist
in recording and monitoring feedback from the Billing Solutions Support team to
ensure prompt improvement of the post-paid billing and customer care systems.
·
Attend
team/divisional/departmental meetings as required.
Attend
team/divisional/departmental meetings as required.
·
Compile
and prepare appropriate daily, weekly and monthly activity and performance
reports for the attention of the Manager, Post-Paid Billing and Integration.
Compile
and prepare appropriate daily, weekly and monthly activity and performance
reports for the attention of the Manager, Post-Paid Billing and Integration.
·
Perform
other duties as assigned by the Manager, Post-Paid Billing and Integration.
Perform
other duties as assigned by the Manager, Post-Paid Billing and Integration.
Qualifications,
Skills and Experience:
Skills and Experience:
·
The
applicant should hold a first degree or its equivalent in a relevant
discipline.
The
applicant should hold a first degree or its equivalent in a relevant
discipline.
·
A
year’s experience in a similar role.
A
year’s experience in a similar role.
How
to Apply:
to Apply:
All suitably qualified candidates should
visit the web link below and create a profile on the NFT Consult website by
entering their e-mail addresses. Please visit web link below and click Apply
now if convinced you have the job requirements. The applications/CVs should be
prepared in English and submitted in either MS Word or PDF format will be
considered.
visit the web link below and create a profile on the NFT Consult website by
entering their e-mail addresses. Please visit web link below and click Apply
now if convinced you have the job requirements. The applications/CVs should be
prepared in English and submitted in either MS Word or PDF format will be
considered.
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