Specialist, IT Support – Telecoms Network Support Company

Organisation: Telecoms
Network Support Company
Duty Station:  Kampala, Uganda
Reports to: Manager,
User Support
About Us:
NFT Consult, a leading HR
Consultancy firm, seeks to recruit for it valuable client, a Global Technology
Consultant.  NFT Human Resource Solutions
are customer tailored per industry requirements and are geared towards
increased cost savings, process improvement leading to improved efficiency and
effectiveness yet simultaneously strengthening quality and control of
resources.
Job Summary: The IT
Support Specialist will work closely with the Analyst in providing end-user IT
supports to internal and/or external customers within the client.
Key Duties and Responsibilities:  
  • Offer
    general first level technical support to end users organisation-wide
    including the creation of user accounts.
  • Quickly
    resolve first level faults and attend to requests from the call centre and
    other end-users.
  • Work
    closely with the Service Desk team to ensure trouble tickets and incidents
    are resolved efficiently and in a timely manner in line with agreed SLAs.
  • Research
    new technologies and approaches to meeting and exceeding customer needs
    and proffer recommendations to the Manager, User Support.
  • Develop
    and maintain an effective database of historical information about
    previous user issues.
  • Assist
    in preparing and presenting reliable trend analyses to help determine
    focus areas and develop proactive approaches to faults management.
  • Liaise
    with relevant unit/ team/function in carrying out all relevant activities.
  • Attend
    team/divisional/departmental meetings as required.
  • Offer
    guidance and manage the performance of subordinates (where applicable).
  • Compile
    and prepare periodic activity and performance reports for the attention of
    the Manager, User Support.
  • Perform
    any other duties as assigned by the Manager, User Support
Qualifications, Skills and Experience: 
  • The
    applicant should hold a first degree or its equivalent in a relevant
    discipline.
  • At
    least two years’ experience in a similar role.
How to Apply:
All suitably qualified
candidates should visit the web link below and create a profile on the NFT
Consult website by entering their e-mail addresses. Please visit web link below
and click Apply now if convinced you have the job requirements. The
applications/CVs should be prepared in English and submitted in either MS Word
or PDF format will be considered.

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