Quantum Foods Jobs – Relief Manager: Farming Operations at Bokomo

Organisation: Bokomo Uganda
Duty Station:  Kampala, Uganda
About Us:
Bokomo Uganda, a subsidiary of Quantum Foods South Africa, is a poultry
breeder company that has been operating in Uganda for over 14 years. The
company manufactures one day old chicks (layers and broilers) and poultry feed
of the highest quality.
Job Summary: The Relief
Manager: Farming Operations will focus on meeting the needs of clients (both
external customers and internal unit managers). He/ she will analyze work flow,
evaluate systems and formulate plans and procedures. He/she is required to
recommend strategies and communicate the desires of clients to other members of
the management team to ensure understanding of the clients’ challenges and
goals. He/she will also be charged with monitoring progress against a set of
benchmarks.
Key Duties and Responsibilities:
 
  • Visiting clients to provide a one-to-one
    service.
  • Investigating and solving clients’
    challenges and complaints.
  • Keeping accurate records of discussions
    and correspondence with clients.
  • Developing feedback or complaints
    procedures for customers to use.
  • Developing customer service procedures,
    policies and standards.
  • Offering and mentoring training and
    support to clients on poultry related activities.
  • Providing first class customer experience.
  • Formulating stock management- and store
    operation processes & procedures to help minimize risks and losses.
  • Growing personally and professionally as
    part of a dynamic business.
Qualifications, Skills and
Experience:  
  • The candidate should possess a diploma or
    degree in Agriculture with a high level of technical knowledge and
    competency.
  • Good communication-, customer service- and
    writing skills.
  • Ability to communicate complex technical
    issues, with good presentation skills.
  • Excellent organization, communication and
    problem solving skills.
  • Self-motivated and adaptable to be able to
    work with minimal supervision.
  • Excellent interpersonal skills.
Deadline: 8th August
2014.
All candidates should send their e-mail applications to: Ellen Odendaal,
Managing Director, Bokomo Uganda, Tel. +256 414 598 676

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