Job Title: Analyst,
IT Support
IT Support
Organisation: Telecoms
Network Support Company
Network Support Company
Duty Station: Kampala, Uganda
Reports to: Manager, User
Support
Support
About Us:
NFT Consult, a leading HR Consultancy firm, seeks to recruit for it
valuable client, a Global Technology Consultant. NFT Human Resource Solutions are customer
tailored per industry requirements and are geared towards increased cost
savings, process improvement leading to improved efficiency and effectiveness
yet simultaneously strengthening quality and control of resources.
valuable client, a Global Technology Consultant. NFT Human Resource Solutions are customer
tailored per industry requirements and are geared towards increased cost
savings, process improvement leading to improved efficiency and effectiveness
yet simultaneously strengthening quality and control of resources.
Job Summary: The IT Support
Analyst will support the resolution of first level IT related hardware,
software and network issues organization-wide
Analyst will support the resolution of first level IT related hardware,
software and network issues organization-wide
Key Duties and Responsibilities:
- Assist in providing general first level
technical support to end users organisation-wide. - Assist in resolving issues and attending
to service requests in line with agreed SLAs. - Interact and consult with internal and
external customers to manage customer satisfaction. - Assist in developing and maintaining an
accurate database of historical information about previous user issues. - Collate and prepare appropriate daily,
weekly and monthly activity and performance reports for the attention of
the Manager, User Support. - Perform other duties as assigned by the
Manager, User Support.
Qualifications, Skills and
Experience:
Experience:
- The applicant should hold a first degree
or its equivalent in a relevant discipline. - One year’s experience in a similar role.
How to Apply:
All suitably qualified candidates should visit the web link below and
create a profile on the NFT Consult website by entering their e-mail addresses.
Please visit web link below and click Apply now if convinced you have the job
requirements. The applications/CVs should be prepared in English and submitted
in either MS Word or PDF format will be considered.
create a profile on the NFT Consult website by entering their e-mail addresses.
Please visit web link below and click Apply now if convinced you have the job
requirements. The applications/CVs should be prepared in English and submitted
in either MS Word or PDF format will be considered.
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