Telecoms Network Support
Company
Station: Kampala, Uganda
to: Manager, IT
Operations Support
Us:
firm, seeks to recruit for it valuable client, a Global Technology
Consultant. NFT Human Resource Solutions
are customer tailored per industry requirements and are geared towards
increased cost savings, process improvement leading to improved efficiency and
effectiveness yet simultaneously strengthening quality and control of
resources.
also support the design and maintenance of CLIENT’s data storage systems
organisation-wide.
- Assist in the implementation of the IT
division’s policies and procedures. - Assist in the implementation of approved
policies and procedures for data storage management and systems. - Actively participate in the sizing,
designing, building, and delivering data storage system platforms. - Offer technical input in the development
of information management lifecycle to achieve optimal mix of online, near
online and offline data storage and quick user accessibility to the
Storage Area Network and stored data. - Assist in the development of a proactive
maintenance cycle for data storage systems and automate preventive/routine
maintenance on data storage systems with detailed scheduled maintenance
reports. - Maintain and update data storage systems.
- Perform data backup and ensure that
backed-up data can be restored as required. - Monitor data storage system performance
and recommend adjustments to system parameters to ensure optimum
performance and response time. - Ensure optimization of system logs on the
data storage systems and proactively advise on capacity issues. - Keep system documentation updated at all
times. - Support end users in defining their
storage needs. - Automate storage interfaces and manual
activities to improve user-independence and reduce system downtime. - Assist in gathering requirements for
additional storage requirements and provide support in the design and
documentation of functional specifications for upgrades and expansions. - Work in liaison with the User Support team
to ensure data storage incidents are resolved efficiently and in a timely
manner in compliance with Service Level Agreements. - Escalate incidents to third party vendors
as required. - Assist to manage vendors providing
services to the end user support function and ensure that agreed SLAs are
achieved. - Liaise with relevant unit/ team/function
in carrying out all relevant activities. - Attend team/divisional/departmental
meetings as required. - Prepare/compile agreed periodic activity
and performance reports for the attention of the Manager, IT Operations
Support. - Carry out any other duties as assigned by
the Manager, IT Operations Support.
Experience:
- The applicant should preferably hold a degree
or equivalent in a relevant discipline. - At least two (2) years’ experience in
similar job roles
to Apply:
visit the web link below and create a profile on the NFT Consult website by
entering their e-mail addresses. Please visit web link below and click Apply
now if convinced you have the job requirements. The applications/CVs should be
prepared in English and submitted in either MS Word or PDF format will be
considered.
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