IT Entry Careers – Analyst, Enterprise Resource Planning and Collaboration Support at Telecoms Network Company

  Information Technology (IT) and Data Jobs in Uganda, Telecommunication Jobs in Uganda, Uncategorized
Organisation:
Telecoms Network Support
Company
Duty
Station:  Kampala, Uganda
Reports
to: Manager, Enterprise
Applications Support
About
Us:
NFT Consult, a leading HR Consultancy
firm, seeks to recruit for it valuable client, a Global Technology
Consultant.  NFT Human Resource Solutions
are customer tailored per industry requirements and are geared towards
increased cost savings, process improvement leading to improved efficiency and
effectiveness yet simultaneously strengthening quality and control of
resources.
Job Summary:  The Enterprise Resource Planning and
Collaboration Support Analyst will be providing operational support to end
users of Enterprise Resource Planning (ERP) and collaboration solutions
organisation-wide.
Key Duties and
Responsibilities: 
  • Assist in the execution of approved
    policies and procedures on information management and enterprise resource
    planning.
  • Assist in gathering user requirements for
    the development of ERP and collaboration solutions to support the IT
    strategy.
  • Assist in the delivery of technical
    solutions and general support to end-users of ERP and collaboration
    solutions.
  • Offer technical support in the execution
    of technical test plans for ERP and collaboration solutions change, new
    deployment and upgrades.
  • Assist in the development of a proactive
    maintenance cycle per application and keep application documentation
    updated at all times.
  • Maintain and support existing ERP and
    collaboration solutions/environment involving identification and
    resolution of bugs, defects and process issues.
  • Work closely with Service Desk team and IT
    vendor to ensure trouble tickets and incidents relating to ERP and
    collaboration solutions are resolved efficiently and in a timely manner in
    compliance with SLAs.
  • Maintain a database of information about
    previous incidents relating to ERP solutions to facilitate prompt
    resolution of similar incidents.
  • Liaise with relevant unit/ team/function
    in carrying out all relevant activities.
  • Attend team/divisional/departmental
    meetings as required.
  • Compile and send agreed periodic activity
    and performance reports for the attention of the Manager, Enterprise
    Applications Support.
  • Perform any other duties as assigned by
    the Manager, Enterprise Applications Support.
Qualifications, Skills and
Experience: 
  • All candidates should hold a good first
    degree or equivalent in a relevant discipline.
  • At least one year of relevant work
    experience.
How
to Apply:
All suitably qualified candidates should
visit the web link below and create a profile on the NFT Consult website by
entering their e-mail addresses. Please visit web link below and click Apply
now if convinced you have the job requirements. The applications/CVs should be
prepared in English and submitted in either MS Word or PDF format will be
considered.

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