Etihad Airways Administrative Careers – Reservation and Ticketing Agent

  Administration Jobs in Uganda, Aviation Jobs in Uganda, Uncategorized
Organisation: Etihad Airways
Duty Station:  Entebbe, Uganda
About Us:
Etihad Airways has experienced success and has received a range of
awards that reflects our position as one of the world’s leading premium airline
brands, this includes ‘World’s Leading Airline’ at the World Travel Awards for
five consecutive years in 2009, 2010, 2011, 2012 and 2013. Etihad Airways, the
national airline of the United Arab Emirates, has in just ten years established
itself as the world’s leading airline. “Etihad” is the Arabic word for “union”.
Set up by Royal (Amiri) Decree in July 2003, Etihad commenced commercial
operations in November, 2003, and has gone on to become the fastest growing
airline in the history of commercial aviation.
Job Summary: The Etihad
Airways Reservations and Ticketing Agent will mainly be operating the front
desk providing support and assistance in all aspects of reservations and
ticketing, whilst ensuring high standards of customer service delivery to
exceed guest expectations.
Key Duties and Responsibilities:
 
  • Providing expert knowledge and customer
    service to Etihad guests in relation to Etihad products.
  • Efficient handling of phone and email
    enquiries and servicing of direct walk in guests to maximise key KPI’s and
    to contribute to the overall team revenue, yield and volume targets.
  • Supporting the ticket office operation
    with ticketing, reissues, refunds, revalidations and check queues on a
    daily basis
  • Complying with all reservation and
    ticketing policies and procedures and standards of guest service
  • Make sure that all cash takings and daily
    sales reports balance
  • Assist all Guests affected by a flight
    disruption with the aim of minimizing disruption and retaining the
    customer
  • Attending to guest problems, escalating to
    higher levels as required.
  • Keeping self up to date on product,
    service, policies and procedures
  • Render general administrative, reporting
    and processing task
Qualifications, Skills and
Experience:  
  • The applicant should hold a High School
    Certificate education
  • The ideal candidate for Etihad Airways Reservations
    and Ticketing Agent should have two years’ airline or travel agency
    experience in a reservations and ticketing role.
  • Proficiency in the SABRE Reservations
    System experience is essential
  • Recognized IATA training or knowledge in
    rules and regulation of airline restrictions
  • Possess expert knowledge of fares, fare
    construction and the ticketing process
  • Excellent customer service and
    communication skills
  • Attention to detail and a high level of
    accuracy
  • Possess the ability to work under pressure
    and to short lead times
  • Excellent computer skills including
    Microsoft Word, Excel, PowerPoint, Internet Explorer
How to Apply: 
All candidates who are interested in working with the aviation industry
with Etihad Airways should Apply Online by clicking the web link below.
Deadline: 30th
August, 2014

For More Ugandan Jobs, Please Visit https://www.theugandanjobline.com or
find us on our facebook page https://www.facebook.com/UgandanJobline

Related Jobs