British Council Career Jobs – Examinations Officer

Organisation: British Council
Duty Station:  Kampala, Uganda
About BC:
The British Council is the UK’s international organisation for
educational opportunities and cultural relations. We create international
opportunities for the people of the UK and other countries and build trust
between them worldwide. British Council Uganda is based in Kampala and
offers a full range of programmes including examinations, project management on
behalf of other donors, and its own grant funded projects. British Council has
operated in Uganda since 1952 and its aim is to build cultural and educational
relations between Uganda and the UK.    

Job Summary: The British Council
Examinations Officer will assist the Examinations Manager in the areas of
examinations administration, customer service and finance. The officer is
expected to ensure that customer, examinations body and British Council
standards and expectations are maintained and exceeded. The Officer should also
have a keen sense of examinations business development.

Key Duties and
Responsibilities: 
1. Managing individuals or teams:
  • The post will require the Examinations
    Officer to ensure a sufficient number of effectively trained staff is
    available for each test administration.
  • Understand basic recruitment and selection
    procedures and able to apply them to venue staff recruitment process with
    manager guidance.
  • Set clear goals for individuals and
    monitor performance against goals and job standards.
  • Ensure that work is allocated amongst team
    members fairly and efficiently. Motivate team members.
  • Identify poor performance issues and
    address them with support and guidance of the Examinations Manager.
  • Understand and implement training and
    monitoring needs of venue staff.
2. Contributing to effective, compliant financial processes and
accurate financial information
  • Compile and prepare monthly income
    reconciliations
  • Raise, goods receipt or approve timely and
    accurate purchase orders and sales orders.
  • Process invoices and credit notes.
  • Plan/forecast/monitor/manage simple
    budgets.
  • Support the preparation of cash flow
    forecast and accruals by providing relevant information for particular
    area of responsibility.
  • Prepare and/or check
    examiner/marker/invigilator payments.
  • Adhere to financial deadlines as required
3. Effective Customer communication (including candidates and exam
boards)
  • Handle enquiries & complaints; Collect
    and act on customer feedback. Handle stressed candidates and challenge
    them effectively where necessary e.g. concerns about validity of
    identification document.
  • Communicate the exam process (registration
    through to results) clearly to the customer.
  • Product knowledge – able to answer queries
    about the different products and explain their benefits to the customer.
  • Support market research and promotional
    activities for exams.
Key Performance Indicators:
  • Examinations delivery
  • Examinations business development
  • Contributing to effective management of
    examinations
Qualifications, Skills and
Experience: 
  • The applicant should possess a related
    University degree
  • Proven track record and experience in
    sales and marketing
  • Skills in market analysis and business
    intelligence
  • Skills in business strategy development
  • Managing relationships with customers,
    clients and stakeholders
  • Financial monitoring and reporting skills
  • Good knowledge and understanding potential
    markets/customers
  • Excellent communication and computer
    skills
Vacancy Documents:
Please acquaint yourself with
the Following Job documents before you Apply for this vacancy
Examinations Officer
Role Profile

British Council Behaviours
British Council Generic
Skills

How to Apply: 
Download and read carefully the
job profile of the position you wish to apply for.
Follow the link below to
register on the website to apply for the job. 
All applications should be made by following the link provided.
Deadline: 17 August 2014 at 23:59 BST

For More Ugandan Jobs, Please Visit http://www.theugandanjobline.com   or
find us on our facebook page https://www.facebook.com/UgandanJobline

Leave a Reply

Your email address will not be published. Required fields are marked *