The Ugandan Jobline

• Develop, implement and
  monitor the company’s customer service strategy.
• Develop, update and
  implement the company’s customer service policies and procedures.
• Oversee and develop
  the customer service team.
• Manage the customer
  ordering process.
• Manage the customer
  dispatch process.
• Manage the customer
  diversion process.
• Manage the customer
  invoice process including the Card Plus invoicing.
• Follow up and
  coordinate new projects e.g. COHEIS, Mobile Money, Customer Auto Feedback,
  E-Commerce and Omega projects.

• The applicant must
  hold a University Degree from a recognized institution.
• Additional training in
  customer service.
• At least three  years’ supervisory experience in a
  customer service environment that involves significant administration
  responsibilities.
• Possess the ability to
  plan, organize and coordinate
• Ability to effectively
  communicate.
• Ability to gain a
  sense of satisfaction from helping or serving others.
• Ability to work under
  minimum supervision.
• Ability to remain
  open-minded responding appropriately to the demands of changing work
  circumstances.
• Ability to work with
  and through teams.
• Ability to drive and
  deliver set results.
• Ability to pursue high
  standards of excellence in line with agreed company’s policies and
  practices.
• Ability to identify
  and provide opportunities that enable others reach their full potential.
• Working knowledge of
  Microsoft Word, Excel, Outlook and PowerPoint.

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