Standard Chartered Bank (Stanchart) Careers – Branch Manager – Jinja Branch

Organisation: Standard Chartered Bank (Stanchart)
Duty Station:  Jinja, Uganda
Job ID: 440014
About Stanchart:
Standard Chartered PLC is a British multinational banking and financial
services company headquartered in Hong Kong, China. It operates a network of
over 1,700 branches and outlets (including subsidiaries, associates and joint
ventures) across more than 70 countries and employs around 87,000 people. It is
a universal bank with operations in consumer, corporate and institutional
banking, and treasury services. Despite its UK base, it does not conduct retail
banking in the UK, and around 90% of its profits come from Africa, United
Kingdom, United States and the Middle East. Standard Chartered Bank Uganda is
the longest established international bank in the country; the first branch was
opened in August 1912. We had 11 branches up to 1972 and retained only one
branch during the turbulence of the 70s. In 1998 we acquired 4 branches of
former Cooperative Bank in November 1999. Standard Chartered Bank Uganda today
has a network of 11 branches in Kampala, Jinja, Mbale, Mbarara and Gulu.
Standard Chartered Bank Uganda has 29 ATMs and over 600 staff.
Job Summary: The Branch
Manager will be;
  • Taking lead of staff within the branch to
    effectively meet revenue goals by consistently delivering exceptional
    customer experience, maximizing new business opportunities in the
    catchment and deepening existing relationships within the chosen customer
  • Responsible for overall branch
  • In charge of creation of an operations
    environment that is continuously improving to meet standards along the
    measures of customer satisfaction, efficiency and productivity, while
    ensuring that risks are well controlled and processes are in compliance
    with local regulatory requirements.
  • Overall accountability for people
    management in the branch and must drive behaviours to enable optimal
    service quality to customers. In line with this, the Branch Manager will
    groom and develop talent for building bench strengths.
Key Duties and
1. Strategy Formulation & Execution, and Financial Management:
  • Develop branch strategic plans in
    alignment to overall CB agenda
  • Assess and articulate franchise strategy
    to maximizing the potential opportunities within the branch catchment area
  • Drive execution of strategy,
  • Drive new sales revenue and total revenue
    through acquisition, deepening & retention of customers across all
  • Ensure effective execution of rigorous
    sales, service & operations management disciplines across the branch
  • Optimize branch P&L and balance sheet
    performance as well as other financial KPIs
2. Customer Experience & Relationship Management:
  • Steer the delivery of the Bank’s brand
    promise to our customer, tailored across segments (including ensuring
    overall branch presentation and ambience as per brand standards)
  • Identify opportunities for process
    improvements based on VoC and VoF and drive for gap resolutions
  • Personally role model as a
    customer-centric ambassador and engage key customers of branch
  • Drive for overall coordination across key
    roles within branch to ensure seamless customer service
  • Actively collaborate with Segment to
    facilitate up- streaming of customers
  • Ensure sustained efforts of Relationship
    Managers & Personal Financial Consultants in deepening customer
    relationships and portfolio management
3. Leadership, People & Community Development:
  • Drive and embed a strong performance
    culture through inspiring, motivating and rigorous performance management
  • Develop and build talents within branch
    through optimal resourcing, capacity planning, succession planning and
  • Personally coach own team leaders to
    enable delivery of branch results and fulfillment of individual managers
  • Assume personal responsibility for Branch
    Staff productivity and performance relating to portfolio, new sales,
    teller transactions, etc.
  • Steer the building branch profile through
    strong internal & external networking & alliances building
4. Risk Management & Control:
  • Ensure meeting clients requirements while
    ensuring compliance with all regulations and controls as set by the Bank and
    external regulatory authorities by all staff
  • Read, understand and comply with all
    provisions of the Group Code of Conduct
  • Sound knowledge of all aspects of general
    banking, retail operations and credit operations / deposit and lending
    products / inspection and audit requirements, as applicable
  • Awareness of all the policies and
    procedures issued in relation to money laundering prevention
  • Ensure CDD compliance for all new to bank
    and existing customers.
  • Ensure zero operational loss and effective
    complaint management.
  • Effective reject management
  • Report any suspicious transaction
    immediately to the supervising officer of Fraud Control
Qualifications, Skills and
  • Proficiency in Sales and Service Products
    and Services
  • Skills in Processes and Systems
  • Risk Management & Compliance skills
  • Business Management skills
  • Skills in People Management
  • Stakeholder Engagement &
  • Good leadership skills
NB: Standard Chartered is committed to diversity and
inclusion. We believe that a work environment which embraces diversity will
enable us to get the best out of the broadest spectrum of people to sustain
strong business performance and competitive advantage. By building an inclusive
culture, each employee can develop a sense of belonging, and have the
opportunity to maximise their personal potential.
How to Apply:
If interested in working with Standard Chartered Bank in the above
portfolio, Please send us visit Web link below and review requirements and
thereafter express your interest by Clicking Apply Now
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