Quality Assurance Coordinator Job Opportunity – Uganda Tourism Board (UTB)

Organisation: Uganda
Tourism Board (UTB)
Duty Station: Kampala,
Job Ref: QA: 2/1107/2014
About UTB:
The Uganda Tourism Board (UTB)
is a statutory organization established by the Tourism Act, 2008. The
objectives of UTB are to promote and contribute to the development of the
tourism sector both within and outside Uganda; to coordinate with the Ministry
of Tourism, Wildlife and Antiquities and the private sector in the
implementation of the national tourism policy and to such activities as are
incidental or conducive to the attainment of the above objectives.
Key Duties and Responsibilities: 
  • Design,
    present for approval and implement the National Quality Assurance Strategy
    for Tourism in Uganda.
  • Identify
    tourism stakeholders that have no standards and to propose standards, or
    to assist in the development of standards for products and services
    produced by tourism and hospitality providers.
  • Offer
    direction in all aspects of quality assurance activities related to
    inspection, registration, monitoring, classification, licensing,
    sensitization, among other functions.
  • Manage,
    supervise, coordinate and evaluate plans and activities of Quality
    Assurance Officers.
  • Offer
    leadership of the Quality Assurance Department in creating and
    implementing activities that ensure that registered accommodation and
    other tourism ancillary services comply with regulatory requirements.
  • Assist
    in assessing whether stakeholders meet quality procedures, standards
    and/or specifications and to help in ensuring that these are met.
  • Ensure
    that service levels across the industry are adequately inspected and
  • Oversee
    the formal inspection process of accommodation and ancillary services to
    ensure compliance with regulatory requirements.
  • Supervise
    the establishment and maintenance of appropriate files and records,
    accurately and transparently.
  • Actively
    facilitate the creation of reports, forms and graphs for the Quality
    Assurance department.
  • Perform
    any other related duties that may be assigned from time to time.
Qualifications, Skills and Experience: 
  • The
    applicant must possess a Bachelor’s degree in Tourism, Marketing, Business
    Development or any relevant field.
  • Additional
    experience and qualifications in quality assurance will be an added
  • Exceptional
    Organizational and Planning skills;
  • Excellent
    interpersonal and communication skills;
  • Good
    problem solving skills
  • Superior
    networking and influencing skills.
  • Excellent
    numerical and analytical skills
How to Apply:
All suitably qualified and
interested mature applicants who meet the above requirements should submit
their applications with curriculum vitae and include names and contacts of 3
credible referees, copies of relevant academic and professional qualifications.
Applicants should ensure that their contacts (Phone and Email) are indicated in
the cover Letter and CV.
All applications addressed to
the Chief Executive Officer, Uganda Tourism Board, P.O. Box, 7211 Kampala,
Deadline: 8th August 2014

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