Job Title: NOC/GNOC
Network Analyst
Network Analyst
Organisation: NFT Consult
Duty Station: Kampala, Uganda
About Us:
NFT Consult, a leading HR Consultancy firm, seeks to recruit for it
valuable client, Global service provider in IT and Telecom. NFT Human Resource Solutions are customer
tailored per industry requirements and are geared towards increased cost
savings, process improvement leading to improved efficiency and effectiveness
yet simultaneously strengthening quality and control of resources.
valuable client, Global service provider in IT and Telecom. NFT Human Resource Solutions are customer
tailored per industry requirements and are geared towards increased cost
savings, process improvement leading to improved efficiency and effectiveness
yet simultaneously strengthening quality and control of resources.
Job Summary: The NOC/GNOC
Network Analyst will be responsible for 24/7 real-time monitoring &
surveillance; event and incident management and first line incident resolution;
and initiating the incident management process during major outages. The incumbent
will also verify and monitor access to customer locations and devices. He/she
will also be responsible for monitoring planned works and preventative
maintenance activities.
Network Analyst will be responsible for 24/7 real-time monitoring &
surveillance; event and incident management and first line incident resolution;
and initiating the incident management process during major outages. The incumbent
will also verify and monitor access to customer locations and devices. He/she
will also be responsible for monitoring planned works and preventative
maintenance activities.
Key Duties and
Responsibilities:
Responsibilities:
- Monitor the network, events and execute pre-defined
scripts in case of alarms and incidents reported by network management
systems. - Identify service degradations associated
with network events and incidents; assess business impact, isolate root
causes and initiate corrective actions. Coordinate Services activities to
deliver corrective equipment and site maintenance based on the severity of
type of event. - Offer prompt and appropriate follow-up
with regular feedback to customers in relation to ongoing issues. - Monitor network traffic and performance
while maintaining high level of customer satisfaction by providing
services fully compliant with the Service Level Agreements (SLA) and
minimizing impact on customer service. - Keenly track, re-direct and escalate the
workflow of incidents to subsequent support levels (e.g. Technical Support
Operations) as needed to resolve incidents. - Ensure accurate and timely creation,
update and completion of all trouble tickets with prompt escalation and
notification of major network faults and customer faults as per the NOC
Escalation Guidelines reports on network performance, trouble-shooting
results and routine maintenance of network elements for tracing purpose
and learning opportunities. - Ensure only authorized sub-contractors,
external companies, field services, technical support operations and other
parties have access to the network components. - Provide feedback and recommendation for
Operations Support Systems (OSS) Tools improvements, regarding process
flows, event management and correlation.
Qualifications, Skills and
Experience:
Experience:
- The applicant must have experience in
maintenance, network operations and/or technical support activities - Proficient in these tools: REMEDY,
NetCool, BMC, Nerve, Center and other platform tools. - Business acumen and Cost Management
- Customer focus
- Good decision making skills
- Managing execution
- High degree of adaptability
- Good modeling and planning skills
- Good problem solving skills
- Technical skills and knowledge
- Fluent in English with good communication
and documentation skills - Computer literacy and analytical skills
Personal Values; Innovation, Customer-centric, Accountability,
Teamwork, respect
Teamwork, respect
How to Apply:
All suitably qualified candidates should visit the web link below and
create a profile on the NFT Consult website by entering their e-mail addresses.
Please visit web link below and click Apply now if convinced you have the job
requirements. The applications/CVs should be prepared in English and submitted
in either MS Word or PDF format will be considered.
create a profile on the NFT Consult website by entering their e-mail addresses.
Please visit web link below and click Apply now if convinced you have the job
requirements. The applications/CVs should be prepared in English and submitted
in either MS Word or PDF format will be considered.
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