Job Title: Volunteer Data Clerk (No Experience NGO Jobs) Organisation:…
IT Fresher Jobs – Analyst, Service Desk at Telecoms Network Support Company
Job Title: Analyst, Service Desk
Organisation:
Duty Station: Kampala, Uganda
Reports to: Manager, Service Desk
About Us:
NFT Consult, a leading HR Consultancy firm, seeks to recruit for it valuable client, a Global Technology Consultant. NFT Human Resource Solutions are customer tailored per industry requirements and are geared towards increased cost savings, process improvement leading to improved efficiency and effectiveness yet simultaneously strengthening quality and control of resources.
Job Summary: The Analyst, Service Desk will support the receipt and escalation of first level IT related hardware, software and network issues organization-wide.
Key Duties and Responsibilities:
1. Operational:
· Quickly respond to all helpdesk calls.
· Develop and maintain an accurate and up-to-date issues/request log.
· Ensure accurate and prompt logging of all requests/ issues unto the central database.
· Assist in providing first-level phone support on IT related issues and escalate more technical issues requiring location visits to appropriate second-level/expert support teams within the unit.
· Collate and prepare appropriate daily, weekly and monthly activity and performance reports for the attention of the Manager, Service Desk.
· Perform other duties as assigned by the Manager, Service Desk.
Qualifications, Skills and Experience:
· The applicant should hold a first degree or its equivalent in a relevant discipline.
· A year’s experience in a similar role.
How to Apply:
All suitably qualified candidates should visit the web link below and create a profile on the NFT Consult website by entering their e-mail addresses. Please visit web link below and click Apply now if convinced you have the job requirements. The applications/CVs should be prepared in English and submitted in either MS Word or PDF format will be considered.
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