Job Title: Network Security Engineer Organisation: Interswitch Duty Station: Kampala, Uganda Reports…
IT Jobs – Client Services Regional Technical Support Engineer at ICT Company
Organisation: ICT Company
Duty Station: Kampala, Uganda
Reports to: Client Services
Field Team Leader
Field Team Leader
About Us:
NFT Consult, a leading HR Consultancy firm, seeks to recruit for it
valuable client, a leading provider of ICT services for corporate and high end
residential customers in Kenya and East Africa.
valuable client, a leading provider of ICT services for corporate and high end
residential customers in Kenya and East Africa.
Job Summary: The Client
Services Regional Technical Support Engineer (RTSE) is responsible for ensuring
optimal service provision to clients within dedicated region. H/She takes
personal responsibility of resolving customer issues and ensures that all
reported service issues are handled within defined SLA. H/She might also be
called upon to design solutions for clients and also assist in up selling and
cross selling of business solutions.
Services Regional Technical Support Engineer (RTSE) is responsible for ensuring
optimal service provision to clients within dedicated region. H/She takes
personal responsibility of resolving customer issues and ensures that all
reported service issues are handled within defined SLA. H/She might also be
called upon to design solutions for clients and also assist in up selling and
cross selling of business solutions.
The job role covers the activities related to creative work undertaken
on a systematic basis, working on existing knowledge gained from product solutions, research and/or practical
experience, which is directed to giving clients solutions and improving
substantially those already existing. H/She works to provide enterprise-wide
tiered support on converged distribution and access network elements and
connections as needed. May provide support for other moderate services and
other products.
on a systematic basis, working on existing knowledge gained from product solutions, research and/or practical
experience, which is directed to giving clients solutions and improving
substantially those already existing. H/She works to provide enterprise-wide
tiered support on converged distribution and access network elements and
connections as needed. May provide support for other moderate services and
other products.
Key Duties and Responsibilities:
- Processes all escalated trouble calls and
work closely with Network Operations engineering, and third party vendors
to resolve service issues - Troubleshoots communication architectures,
topologies, hardware, software, transmission and signaling links and
protocols - Performs client network problem resolution
- Ensure all cabling, equipment
installation, power and cooling is in compliance with corporate TQA
standards when supervising third party vendors. - Supports in the development and
documentation of technical standards - Implements approved methods of procedure
- Maintains and supports protocol
compatibility standards, develops and implements network enhancements and
makes recommendations for improvement - Works on projects/ systems/issues of
medium to high complexity surrounding customer network configuration and
optimization - Validates problem descriptions and perform
detailed problem diagnosis; take corrective actions to resolve network
problems - Develops problem resolution procedures
required to meet Network Operations (ISP) standardization and performance
requirements - Maintains awareness of network activities
affecting local elements - Works closely with Sales and Account
management teams to review and document solutions for clients. - Provides required reports for clients and
for the region on support status and activities.
Qualifications, Skills and
Experience:
Experience:
- The applicant should hold a Bachelor’s
Degree in Information Technology or Information Systems or Computer
Sciences or Business Information Technology or Business Information
Systems, Telecommunication or related discipline. - At least two to four years;
- Past experience in the IT industry
focusing specifically on network infrastructure support and maintenance - Past exposure and experience working with
either large Enterprise or/and Service provider networks to handle MPLS,
Network Security, VSAT,CISCO,VC,VOIP, development of BCPs/Disaster
Recovery, Cloud technologies, Mail Systems – Mdeamon, Exchange, Lotus
notes, etc. certified and practical knowledge of its application - Professional Certifications i.e. CCNA,
CCNP, CCDP, MCSE, MS Windows and practical knowledge of its application.
Certification of the same will be an added advantage - Ability to design and offer solutions
compelled by demand and learn quickly on the ground - Practical knowledge in Wireless and Wired
Networks is an added advantage. - Customer Service skills and training with
excellent oral and written communication skills. - Excellent organizational, analytical and
reporting skills. - Good business acumen
How to Apply:
All suitably qualified candidates should visit the web link below and
create a profile on the NFT Consult website by entering their e-mail addresses.
Please visit web link below and click Apply now if convinced you have the job
requirements. The applications/CVs should be prepared in English and submitted
in either MS Word or PDF format will be considered.
create a profile on the NFT Consult website by entering their e-mail addresses.
Please visit web link below and click Apply now if convinced you have the job
requirements. The applications/CVs should be prepared in English and submitted
in either MS Word or PDF format will be considered.
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