Organisation: Barclays Bank UK
Duty Station: Kampala, Uganda
About Barclays UK:
Barclays is a British multinational banking and financial services company headquartered in London. It is a universal bank with operations in retail, wholesale and investment banking, as well as wealth management, mortgage lending and credit cards. It has operations in over 50 countries and territories and has around 48 million customers. As of 31 December 2011, Barclays had total assets of US$2.42 trillion, the seventh-largest of any bank worldwide.
Job Summary: The Barclays Field Collection Officer will be in charge of the management of all out of order accounts within the Retail portfolio, with the objective of putting in place strategies with the customer to bring their indebtedness back to order or recovering from defaulting debtors.
Key Duties and Responsibilities:
1. Risk Management and Control: 80%
- Monitor and control the out of order retail accounts and take appropriate action to normalise the position, within pre-determined policy rules and laid down strategies. The overall objective of the role is to ensure recovery action is taken at the earliest opportunity to avert loss through default
- Conduct the review of all monthly advances control reports, assessing the information therein and making recommendations regarding the strategy to be employed in ensuring that such out of order accounts are returned to order within the shortest possible time. This is likely to involve agreeing short term lending agreements.
- Contact customers whose accounts are out of order. This may take the form of written correspondence or normally this would be by direct telephone contact.
- Receive and authorize FOS authorization requests (agree short term borrowing requests)
- Own & maintain a diary system for: quarterly account reviews, provision of financial information, perfection of security, fulfillment of conditions of offer and EWL reviews
- Review and recommend classification, writing off , or outsourcing of a debt
- Send out notices and demand letters
- Adhere to service level agreements
- Responsible for general filing
2. Business Management: 20%
- Significantly contribute to the monitoring and management of workflow within the Retail Credit Collections, Monitoring & Control and Recoveries Team.
- Compilation of various returns, as required, through the assimilation of information available within the Retail Credit team
- Responsible for devising collections and recoveries strategies for implementation within the Collections, Monitoring & Control and Recoveries team
- Work closely with 3rd parties (i.e. debt collection agencies) regarding policies and strategies for the recovery of out of order accounts.
- Input into new/amended lending policies or products within the business
- Sever as the primary point of contact for customer complaints.
Qualifications, Skills and Experience:
- Basic working knowledge of the bank’s customer service standards
- Good knowledge of the Personal and Business Sector credit policy
- A good understanding of the bank’s lending policies, principles and procedures
- A good knowledge of the bank’s lending criteria in the Business and Personal sectors and the products and services relating to them
- A general knowledge of the International Credit manual, BMIS User manual, Barclays Africa Retail Credit policy and procedures manual , Barclayloan/Personal Overdraft User manual and Guide to management of risk
- Skills in meeting customer needs
- Personal results
- Excellent relationship managing skills
- Excellent communication skills
- Personal Organization
- Information gathering
- Thoroughness
- High degree of personal initiative
- Excellent interpersonal skills
- Good numeracy skills
- Excellent keyboard skills
- Excellent analytical skills
How to Apply:
If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below:
Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.
For queries contact us on 0417122453 or email: [email protected]
Deadline: 29th July, 2014
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