Organisation: Barclays Bank
UK
UK
Duty Station: Kampala,
Uganda
Uganda
About Barclays UK:
Barclays is a British multinational banking and financial services
company headquartered in London. It is a universal bank with operations in
retail, wholesale and investment banking, as well as wealth management,
mortgage lending and credit cards. It has operations in over 50 countries and
territories and has around 48 million customers. As of 31 December 2011,
Barclays had total assets of US$2.42 trillion, the seventh-largest of any bank
worldwide.
company headquartered in London. It is a universal bank with operations in
retail, wholesale and investment banking, as well as wealth management,
mortgage lending and credit cards. It has operations in over 50 countries and
territories and has around 48 million customers. As of 31 December 2011,
Barclays had total assets of US$2.42 trillion, the seventh-largest of any bank
worldwide.
Job Summary: The Team Leader, Collections and
Recoveries will be:
Recoveries will be:
- Responsible for the management and
collection of all delinquent accounts portfolio, with the objective of
driving and embedding collections strategies with the collections analysts
to bring indebted customer back to order. - Responsible for managing the resources to
ensure collection targets are met
Key Duties and
Responsibilities:
Responsibilities:
1. Risk Management, Control and Collection – 50%
- Ensure monitoring and control of out of
order accounts and take appropriate collection action to normalize the
position, within pre-determined policy rules and laid down strategies. - The overall objective of the role is to
ensure completion of appropriate and timely collection action by collections
analyst to prevent the account rolling over to the next arrear and being
relegated to debt collection agents. - Undertake the review and actioning of
delinquent reports by self & team - Employ established collection strategies within policy
guidelines with a view to ensuring that out of order accounts are returned
to order within the shortest possible time. This is likely to involve
agreeing short term/restructure lending agreements Ensure contact of
customers whose accounts are payments in arrears. This may take the form
of written correspondence or normally this would be by direct telephone
contact. - Responsible for maintenance in an accurate
diary system for restructure /repayment program arrangements with indebted
customers in your portfolio. - Intuitively review and recommend
classification of deteriorating accounts to In House recoveries, legal
follow up or external collection agents. - Monitor notices and demand letters
sent to delinquent customers - Adhere to service level agreements
- Review and recommend write off to low
value debts to stop escalation due to penalties and commissions. - Serve as the primary point of contact for
customer complaints on delinquent accounts.
2. People and team work: 40%
- Wholehearted commitment to effective
application of performance management, robust rigour controls and MI
policies & practices. - Constantly seek to improve ways of working
by challenging the status quo and supporting an empowering climate within
the team, sharing knowledge, experience, best practice and providing
constructive feedback as required. - Take lead of a team ensuring they are
highly motivated and energized. - Embed PD and personal development for
direct reports. - Technically support and adopt the
implementation of change initiatives. - Actively participate in local events to
support local needs, develop individual and team skills and raise the
Barclays profile in the local community.
3. Self Development: 10%
- Pursue self-development to increase
personal effectiveness, acknowledging strengths and areas for development. - Share best practice with, and provide
feedback to, the other members of collections Team, on all business and
people related issues, climate and local development and initiatives.
Qualifications, Skills and
Experience:
Experience:
- The applicant must possess basic knowledge
of the bank’s customer service standards - Good knowledge of Barclaycard vetting
credit policy - Good knowledge and understanding of the
bank’s lending policies, principles and procedures - A general knowledge of the International
Credit manual, BMIS User manual,
and Guide to management of risk - Understanding of debt recovery (DRU)
procedures manual and Debt outsourcing procedures manual. - Principles of lending
- Basic Risk Management techniques
- Debt Recovery techniques
- Skills in credit management
- Communication skills
- Excellent interpersonal skills
- Good numeracy skills
- Team player
- Good keyboard skills
- Excellent analytical skills
- Good negotiation skills
How to Apply:
If you feel challenged by any of the above positions, and believe you
can deliver on key deliverables as outlined above, upload your application
letter, current curriculum vitae and photocopies of academic certificate to our
recruitment website detail below:
can deliver on key deliverables as outlined above, upload your application
letter, current curriculum vitae and photocopies of academic certificate to our
recruitment website detail below:
Barclays is an equal opportunity employer that recruits, develops and
promotes people on merit, and rewards outstanding performance, regardless of
background and gender.
promotes people on merit, and rewards outstanding performance, regardless of
background and gender.
For queries contact us on 0417122453 or email: [email protected]
Deadline: 29th July, 2014
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