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• Meet revenue targets as discussed and
  agreed with the Relationship Manager and Unit Head.
• Maintain Relationship Plans for all
  customers in the portfolio assigned by the Relationship Manager such that
  contact with customers is prioritized.
• Carry out annual and if appropriate,
  interim reviews of customers borrowing facilities
• Conduct annual and if appropriate, interim
  reviews with non-borrowing customers
• Deal with and find solutions to customer
  complaints
• Determine the products that are most
  effective in meeting customers’ needs and be able to sell these at short
  notice both reactively and proactively.
• Research, create and follow up a target
  list for potential new business.
• Develop and maintain own contacts with
  individuals within customers’ organisation.
• Act as the focal point of contact with
  customers on day to day relationship issues.
• Co-ordinate introduction to and from other
  areas of the Barclays Group where appropriate and monitor outcome.
• Assist with development of and revisions
  to Customer Relationship Plan.
• Proactively manage level of customer
  service and satisfaction.
• Develop and maintain links with local
  business community and support Relationship Manager in same activity e.g.
  K.B.I.s.
• Conduct research to identify potential new
  customers and maintain database of potential customers.
• Arrange and undertake product
  presentations where appropriate.
• Develop and maintain contacts with specialists
  in other branch sectors and other areas of the Group.
• Monitor leads and co-ordinate information
  for the Relationship Manager on overall portfolio.

• Act as the main liaison for risk
  management information purposes with customers, accountants, solicitors
  and other relevant people.
• Collate customer produced financial
  information.
• Analyse historic and projected financial
  information to identify key issues and monitor compliance with covenants
  and terms prior to discussing with Relationship Manager.
• Assist with creation of Credit
  Applications.
• Prepare facility letters and co-ordinate
  execution of documentation and drawdown of facilities.
• Offer technical input and undertake
  research for Relationship Manager in connection with proposed security and
  liaise to arrange preparation and execution of security documentation.
• Attend Relationship Team meetings and
  contribute fully, including suggestions for ways of improving customer
  service.
• Significantly contribute to environment of
  mutual support by sharing knowledge with other team members

• Work with Relationship managers to ensure
  KYC and other control requirements are met within portfolio of customers
  by following up on all required documentation and ensuring that it is
  filed
• Review refer list and other risk reports
  and provide feedback on action required
• Ensure compliance to Barclays Corporate
  Banking policies and procedures

• Deputize for the Relationship Manager
  where required
• Provide leave cover for RM and fellow ARM
  as required.

• The applicant must hold an A-level
  Certificate or equivalent with good pass in Mathematics or English
• Past experience working in a banking environment
• Undertaking or having completed A.C.I.B.
  examinations would be an advantage
• Customer Service Toolkit (1 and 2) is
  highly preferred
• Highly proficient in use of internal
  computer systems
• Good working knowledge of branch based
  products and services frequently used by Corporate/Business Banking
  customers including features, tariff/pricing and availability including
  features, tariff/pricing and availability.
• Knowledge of Internal
  instructions/procedures
• The roles and responsibilities of other
  members of the Relationship Team.
• Products and services offered by other
  areas of the Barclays Group which are frequently used by
  Corporate/Business Banking customers including features, tariff/pricing
  and availability.
• The Bank’s service standards.
• Good knowledge and understanding of the
  roles and responsibilities of individual based in other areas of the
  Barclays Group who could typically have some involvement with the customer
  base.
• Awareness of legislation affecting the
  Bank and customers.
• Certain products, processes or issues to
  act as ‘Team Expert’ in areas which complement detailed knowledge of other
  team members.
• Skills in meeting customers’ needs
• Skills in managing relationships
• Communication skills
• Self confidence
• Excellent analytical thinking
• Sound Judgment/decision making capability
• Thoroughness
• High personal initiative
• Active listening
• High team ethic
• Basic keyboard skills.

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