Barclays Bank UK Careers – Associate Relationship Manager

Organisation: Barclays Bank
UK
Duty Station: Kampala,
Uganda
About Barclays UK:
Barclays is a British multinational banking and financial services
company headquartered in London. It is a universal bank with operations in
retail, wholesale and investment banking, as well as wealth management,
mortgage lending and credit cards. It has operations in over 50 countries and
territories and has around 48 million customers. As of 31 December 2011,
Barclays had total assets of US$2.42 trillion, the seventh-largest of any bank
worldwide.
Job Summary: The Associate Relationship Manager
will be a key member of a Corporate Team developing and maintaining
relationships with a portfolio of Corporate and/or Business Banking customers
and connected Personal customers. The incumbent will serve as the
Relationship/Corporate Managers will be out of the office for significant
periods of time the jobholder will be primary point of contact for customers on
relationship issues dealing with a range of relationship issues. Work closely
with Relationship/Corporate Manager, strong focus on delivery of portfolio
sales and income targets and high quality service.
Key Duties and Responsibilities:                                                                               
1. Sales and Relationship Management: 50%
  • Meet revenue targets as discussed and
    agreed with the Relationship Manager and Unit Head.
  • Maintain Relationship Plans for all
    customers in the portfolio assigned by the Relationship Manager such that
    contact with customers is prioritized.
  • Carry out annual and if appropriate,
    interim reviews of customers borrowing facilities
  • Conduct annual and if appropriate, interim
    reviews with non-borrowing customers
  • Deal with and find solutions to customer
    complaints
  • Determine the products that are most
    effective in meeting customers’ needs and be able to sell these at short
    notice both reactively and proactively.
  • Research, create and follow up a target
    list for potential new business.
  • Develop and maintain own contacts with
    individuals within customers’ organisation.
  • Act as the focal point of contact with
    customers on day to day relationship issues.
  • Co-ordinate introduction to and from other
    areas of the Barclays Group where appropriate and monitor outcome.
  • Assist with development of and revisions
    to Customer Relationship Plan.
  • Proactively manage level of customer
    service and satisfaction.
  • Develop and maintain links with local
    business community and support Relationship Manager in same activity e.g.
    K.B.I.s.
  • Conduct research to identify potential new
    customers and maintain database of potential customers.
  • Arrange and undertake product
    presentations where appropriate.
  • Develop and maintain contacts with specialists
    in other branch sectors and other areas of the Group.
  • Monitor leads and co-ordinate information
    for the Relationship Manager on overall portfolio.
2. Business Risk Partnership: 20%
  • Act as the main liaison for risk
    management information purposes with customers, accountants, solicitors
    and other relevant people.
  • Collate customer produced financial
    information.
  • Analyse historic and projected financial
    information to identify key issues and monitor compliance with covenants
    and terms prior to discussing with Relationship Manager.
  • Assist with creation of Credit
    Applications.
  • Prepare facility letters and co-ordinate
    execution of documentation and drawdown of facilities.
  • Offer technical input and undertake
    research for Relationship Manager in connection with proposed security and
    liaise to arrange preparation and execution of security documentation.
  • Attend Relationship Team meetings and
    contribute fully, including suggestions for ways of improving customer
    service.
  • Significantly contribute to environment of
    mutual support by sharing knowledge with other team members
3. Risk Management and Control: 20%
  • Work with Relationship managers to ensure
    KYC and other control requirements are met within portfolio of customers
    by following up on all required documentation and ensuring that it is
    filed
  • Review refer list and other risk reports
    and provide feedback on action required
  • Ensure compliance to Barclays Corporate
    Banking policies and procedures
4. Contribution to the team: 10%
  • Deputize for the Relationship Manager
    where required
  • Provide leave cover for RM and fellow ARM
    as required.
Qualifications, Skills and
Experience: 
  • The applicant must hold an A-level
    Certificate or equivalent with good pass in Mathematics or English
  • Past experience working in a banking environment
  • Undertaking or having completed A.C.I.B.
    examinations would be an advantage
  • Customer Service Toolkit (1 and 2) is
    highly preferred
  • Highly proficient in use of internal
    computer systems
  • Good working knowledge of branch based
    products and services frequently used by Corporate/Business Banking
    customers including features, tariff/pricing and availability including
    features, tariff/pricing and availability.
  • Knowledge of Internal
    instructions/procedures
  • The roles and responsibilities of other
    members of the Relationship Team.
  • Products and services offered by other
    areas of the Barclays Group which are frequently used by
    Corporate/Business Banking customers including features, tariff/pricing
    and availability.
  • The Bank’s service standards.
  • Good knowledge and understanding of the
    roles and responsibilities of individual based in other areas of the
    Barclays Group who could typically have some involvement with the customer
    base.
  • Awareness of legislation affecting the
    Bank and customers.
  • Certain products, processes or issues to
    act as ‘Team Expert’ in areas which complement detailed knowledge of other
    team members.
  • Skills in meeting customers’ needs
  • Skills in managing relationships
  • Communication skills
  • Self confidence
  • Excellent analytical thinking
  • Sound Judgment/decision making capability
  • Thoroughness
  • High personal initiative
  • Active listening
  • High team ethic
  • Basic keyboard skills.
How to Apply:
If you feel challenged by any of the above positions, and believe you
can deliver on key deliverables as outlined above, upload your application
letter, current curriculum vitae and photocopies of academic certificate to our
recruitment website detail below:
Barclays is an equal opportunity employer that recruits, develops and
promotes people on merit, and rewards outstanding performance, regardless of
background and gender.
For queries contact us on 0417122453 or email:
barclays.uganda@barclays.com
Deadline:  29th July, 2014

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