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Analyst, IT Service Improvement Job Vacancy – Telecoms Network Support Company
Job Title: Analyst,
IT Service Improvement
IT Service Improvement
Organisation:
Duty
Station: Kampala, Uganda
Station: Kampala, Uganda
Reports
to: Manager, Quality Management
to: Manager, Quality Management
About
Us:
Us:
NFT Consult, a leading HR Consultancy
firm, seeks to recruit for it valuable client, a Global Technology
Consultant. NFT Human Resource Solutions
are customer tailored per industry requirements and are geared towards
increased cost savings, process improvement leading to improved efficiency and
effectiveness yet simultaneously strengthening quality and control of
resources.
firm, seeks to recruit for it valuable client, a Global Technology
Consultant. NFT Human Resource Solutions
are customer tailored per industry requirements and are geared towards
increased cost savings, process improvement leading to improved efficiency and
effectiveness yet simultaneously strengthening quality and control of
resources.
Job Summary: The Analyst, IT Service Improvement will assist
in the improvement of services provided by the IT division to end-users.
in the improvement of services provided by the IT division to end-users.
Key Duties and Responsibilities:
·
Collate
data on IT service trends within the client, compare to benchmarks and
communicate results to the Manager, Quality Management.
Collate
data on IT service trends within the client, compare to benchmarks and
communicate results to the Manager, Quality Management.
·
Maintain
a log of all IT related issues and submit to the Manager, Quality Management
periodically.
Maintain
a log of all IT related issues and submit to the Manager, Quality Management
periodically.
·
Carry
out research on best-in-class IT
service trends and proffer recommendations to the Manager, Quality Management.
Carry
out research on best-in-class IT
service trends and proffer recommendations to the Manager, Quality Management.
·
Assist
in identifying improvement opportunities in client IT service delivery
processes and recommend to the Manager, Quality Management.
Assist
in identifying improvement opportunities in client IT service delivery
processes and recommend to the Manager, Quality Management.
·
Collate
and prepare appropriate daily, weekly and monthly activity and performance
reports for the attention of the Manager, Quality Management.
Collate
and prepare appropriate daily, weekly and monthly activity and performance
reports for the attention of the Manager, Quality Management.
·
Perform
other duties as assigned by the Manager, Quality Management.
Perform
other duties as assigned by the Manager, Quality Management.
Qualifications, Skills and Experience:
·
The
applicant should hold a first degree or its equivalent in a relevant
discipline.
The
applicant should hold a first degree or its equivalent in a relevant
discipline.
·
A
year’s experience in a similar role.
A
year’s experience in a similar role.
How to Apply:
All suitably qualified
candidates should visit the web link below and create a profile on the NFT
Consult website by entering their e-mail addresses. Please visit web link below
and click Apply now if convinced you have the job requirements. The
applications/CVs should be prepared in English and submitted in either MS Word
or PDF format will be considered.
candidates should visit the web link below and create a profile on the NFT
Consult website by entering their e-mail addresses. Please visit web link below
and click Apply now if convinced you have the job requirements. The
applications/CVs should be prepared in English and submitted in either MS Word
or PDF format will be considered.
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