- Deliver identified training programs to address performance gaps
- Work in liaison with the Training Manager, identifying training and development needs in through training needs analysis surveys, appraisal schemes and regular consultation with other Managers and conduct ongoing personal development classes for staff members where necessary
- Process all issues related to pre-employment training
- Ensure availability of a pool of competent and trained personnel at all times
- Design training and development programs based on both organizational and the individual needs
- Deliver appropriate training within the set budget
- Monitor and review the progress of staff trained through questionnaires and discussions with Managers
- Track training effectiveness
- Ensure that statutory training requirements
- Amend and revise programs as necessary, in order to adapt to changes occurring in the work environment
- Research new technologies and methodologies in workplace learning for decision making
- Link training of employees to performance
- Maintain and keep updated records on all trainings both internal and external
- Conduct orientation sessions and organize on-the-job trainings for new recruits
- Develop testing and evaluation procedures including evaluating instructor performance and the effectiveness of training programs and provide recommendations for improvement
- The candidate should possess a Diploma in Human Resource Management OR Diploma in Housekeeping and accommodation from a recognized institution
- At least 3 years relevant working experience
- Certified Trainer with experience in training business related courses will be an added advantage
- Proficiency in ICT
- Customer service oriented with pleasant and outgoing personality
- Excellent interpersonal, presentation and communication skills
- Good coordination and organization skills
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