Job Title: Head, Intergrated Distribution
Organisation: Standard
Chartered Bank (Stanchart)
Chartered Bank (Stanchart)
Duty Station: Kampala, Uganda
Job ID: 437034
About Stanchart:
Standard Chartered PLC is a British multinational banking and financial
services company headquartered in Hong Kong, China. It operates a network of
over 1,700 branches and outlets (including subsidiaries, associates and joint
ventures) across more than 70 countries and employs around 87,000 people. It is
a universal bank with operations in consumer, corporate and institutional
banking, and treasury services. Despite its UK base, it does not conduct retail
banking in the UK, and around 90% of its profits come from Africa, United
Kingdom, United States and the Middle East. Standard Chartered Bank Uganda is
the longest established international bank in the country; the first branch was
opened in August 1912. We had 11 branches up to 1972 and retained only one
branch during the turbulence of the 70s. In 1998 we acquired 4 branches of
former Cooperative Bank in November 1999. Standard Chartered Bank Uganda today
has a network of 11 branches in Kampala, Jinja, Mbale, Mbarara and Gulu. Standard
Chartered Bank Uganda has 29 ATMs and over 600 staff.
services company headquartered in Hong Kong, China. It operates a network of
over 1,700 branches and outlets (including subsidiaries, associates and joint
ventures) across more than 70 countries and employs around 87,000 people. It is
a universal bank with operations in consumer, corporate and institutional
banking, and treasury services. Despite its UK base, it does not conduct retail
banking in the UK, and around 90% of its profits come from Africa, United
Kingdom, United States and the Middle East. Standard Chartered Bank Uganda is
the longest established international bank in the country; the first branch was
opened in August 1912. We had 11 branches up to 1972 and retained only one
branch during the turbulence of the 70s. In 1998 we acquired 4 branches of
former Cooperative Bank in November 1999. Standard Chartered Bank Uganda today
has a network of 11 branches in Kampala, Jinja, Mbale, Mbarara and Gulu. Standard
Chartered Bank Uganda has 29 ATMs and over 600 staff.
Job Summary: The Head,
Intergrated Distribution will be responsible for full implementation and
delivery of the business strategy and Intergrated Distribution strategic agenda
across all the channels.
Intergrated Distribution will be responsible for full implementation and
delivery of the business strategy and Intergrated Distribution strategic agenda
across all the channels.
Key Duties and
Responsibilities:
Responsibilities:
1. Strategy formulation & execution, and financial management:
- Align with group & country CB
priorities - Oversee profitability across channels
- Assist in the identification and
definition of the technology roadmap for alternate channels to support
consumer business delivery i.e. internet-banking and mobile banking. - In charge of taking lead in the
productivity through process improvement, better management tools and
training - Actively optimize channels P&L, Balance
Sheet & KPIs - Steer new sales and total revenue thru
customer acquisition/deepen/retention - Responsible for business development,
external alliance management
2. Customer Experience & Relationship Management:
- Responsible for the delivery of Bank’s
brand promise to our customer, tailored across segments - Partner with segment and products
- Responsible for embedding a culture of
service excellence and continuous improvement - Identify process improvements
opportunities, drive for gap resolutions
3. Leadership, People & Community Development:
- Ensure organization structure & people
programs appropriate to deliver plans - Implement and embed a high performance
culture through robust performance management and differentiated reward
and recognition. - Responsible for developing a succession
plan for all one down and mentor/coach top talent & HIPOs - Achieve strategic people requirements
- Take lead in employee engagement &
attrition - Lead in strong internal & external
networking & alliances building
4. Risk management & Control:
- Ensure compliance with external and
internal regulations/policies on Ops, Credit, Reputational and People Risk - Responsible for the implementation of Risk
Type Global policies across the Cluster, and as appropriate, the
maintenance of Business Policy/ Country addendum. - Ensure that risk assurance processes are
in place across the Cluster to provide evidence of proactive risk
management of the Risk Type and compliance with policy. - Ensure that the Risk Type is properly
represented at the relevant Business/ Country Risk Committees. - Ensure that Risk Management
responsibilities and processes for the Risk Type are properly communicated
across the Business/ Country to all staff impact
Qualifications, Skills and
Experience:
Experience:
- The applicant must hold a University
Degree backed by very strong formal banking and management training - At least 15 years’ experience in financial
services industry - The candidate must have played senior role
in branches, New Business equivalent, Contact Centre management or Remote
Banking with domain expertise in at least 2 areas and, if possible, with
experience in products/credit risk/operations - Be a strategic thinker, with proven large
team management capability - Comprehensive knowledge of products,
sales, services, delivery channels and customer segments - Good communication skills both written and
oral and the ability to work independently without close supervision - Very good knowledge and understanding of
the Group Policies, Standards, local regulations and legislations on the
prevention of money laundering.
NB: Standard Chartered is
committed to diversity and inclusion. We believe that a work environment which
embraces diversity will enable us to get the best out of the broadest spectrum
of people to sustain strong business performance and competitive advantage. By
building an inclusive culture, each employee can develop a sense of belonging,
and have the opportunity to maximise their personal potential.
committed to diversity and inclusion. We believe that a work environment which
embraces diversity will enable us to get the best out of the broadest spectrum
of people to sustain strong business performance and competitive advantage. By
building an inclusive culture, each employee can develop a sense of belonging,
and have the opportunity to maximise their personal potential.
How to Apply:
If interested in working with Standard Chartered Bank in the above
portfolio, Please send us visit Web link below and review requirements and
thereafter express your interest by Clicking Apply Now
portfolio, Please send us visit Web link below and review requirements and
thereafter express your interest by Clicking Apply Now
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