Organisation: Standard
Chartered Bank (Stanchart)
Chartered Bank (Stanchart)
Duty Station: Kampala, Uganda
Job ID: 437169
About Stanchart:
Standard Chartered PLC is a British multinational banking and financial
services company headquartered in Hong Kong, China. It operates a network of
over 1,700 branches and outlets (including subsidiaries, associates and joint
ventures) across more than 70 countries and employs around 87,000 people. It is
a universal bank with operations in consumer, corporate and institutional
banking, and treasury services. Despite its UK base, it does not conduct retail
banking in the UK, and around 90% of its profits come from Africa, United
Kingdom, United States and the Middle East. Standard Chartered Bank Uganda is
the longest established international bank in the country; the first branch was
opened in August 1912. We had 11 branches up to 1972 and retained only one
branch during the turbulence of the 70s. In 1998 we acquired 4 branches of
former Cooperative Bank in November 1999. Standard Chartered Bank Uganda today
has a network of 11 branches in Kampala, Jinja, Mbale, Mbarara and Gulu.
Standard Chartered Bank Uganda has 29 ATMs and over 600 staff.
services company headquartered in Hong Kong, China. It operates a network of
over 1,700 branches and outlets (including subsidiaries, associates and joint
ventures) across more than 70 countries and employs around 87,000 people. It is
a universal bank with operations in consumer, corporate and institutional
banking, and treasury services. Despite its UK base, it does not conduct retail
banking in the UK, and around 90% of its profits come from Africa, United
Kingdom, United States and the Middle East. Standard Chartered Bank Uganda is
the longest established international bank in the country; the first branch was
opened in August 1912. We had 11 branches up to 1972 and retained only one
branch during the turbulence of the 70s. In 1998 we acquired 4 branches of
former Cooperative Bank in November 1999. Standard Chartered Bank Uganda today
has a network of 11 branches in Kampala, Jinja, Mbale, Mbarara and Gulu.
Standard Chartered Bank Uganda has 29 ATMs and over 600 staff.
Job Summary: The Head,
Wealth Management and Priority & International Clients will be responsible
for formulation and driving execution of strategic agenda for Wealth Management
and Priority Clients, maximizing growth, market share & profitability for
the segment.
Wealth Management and Priority & International Clients will be responsible
for formulation and driving execution of strategic agenda for Wealth Management
and Priority Clients, maximizing growth, market share & profitability for
the segment.
Key Duties and
Responsibilities:
Responsibilities:
1. Business Performance:
- Offer leadership and direction in the
overall country strategy, growth and profitability of Wealth Management
and Priority & International Banking - Drive customer experience through segment
strategy, marketing planning, products offer, RMs’ relationship and
integrated distribution deliveries
2. Customer Value Proposition:
- Define and drive segment strategy and CVP
- Penetrate and activate target operating
model, by AUM and portfolio allocation as defined in the RM coverage
model, - Initiate and collaborate with integrated
distribution, product and functional teams to identify and develop product
solutions and bundles to meet the needs of Priority segment - Take lead in the execution and
formulation of sub-segment strategy and propositions that match with life
stage cycle - Partner and align Marketing function on
proposition messaging - Define and assess customer metrics
3. Customer Segmentation:
- Responsible for maximizing customer value
through segmentation insights and disciplined portfolio management and
profiling - Drive NTB/NTS with New business and other
segments in line with agreed upgrade/downgrade protocol - Oversee the upgrade of customers from
Personal/Preferred Banking to Priority Banking inline with qualification
criteria - Define and manage customer retention
strategies, including reactive retention and proactive retention programs - Define and mange customer “Tail
management” programs
4. Onshore and International Banking:
- Define market leading value proposition,
branding and communication for Onshore and International Banking - Initiate and collaborate with channels,
product and functional teams to identify and develop product solutions and
bundles to meet the needs for Onshore and International Banking segment - Steer the implementation of a systematic
segmentation approach to enhance capability and consistency in all
customer matrix
5. Product Bundles and Pricing:
- Drive cross selling and migration by
tailoring solutions to deepen client relationships - Significantly collaborate with product
teams to develop product bundles, pricing & promotions to improve
cross product holding ratio and portfolio growth - Drive product bundling to acquire NTB
business - Drive segment pricing and product pricing
to NTB and ETB - Drive cross sell to ETB
6. Customer Service and Franchise Management:
- Leverage on customer research and
competitor benchmarking on customer service and customer loyalty/advocacy
metrics including NPS scores and drive initiatives to improve them. - Collaborate with various product, credit,
operations and functional teams to improve customer service delivery
through turnaround times, service level agreements and process
improvements - Steer the implementation of global service
initiatives and standards for the segment - Network and maintain contact with external
sources to benchmark innovative developments
7. Risk Management & Governance:
- Ensure customer value proposition is
implemented in compliance with external & internal regulations &
policies i.e. Operational, Credit, Reputational & People Risk - Work in liaison with credit to ensure that
credit criteria is robust and balanced for growth of PIB segments
8. Leadership and People Development:
- Drive and embed a strong performance
culture through an inspiring and rigorous performance management
discipline - Develop and build talents within Wealth
Management and Priority & International Clients through optimal
resourcing, capacity planning, succession planning and engagement
9. Compliance & Control:
- Ensure appropriate operational procedures
in place to uphold and monitor activities to ensure compliance with
Branding policies and standards - Ensure that effective arrangements are in
place within Wealth Management and Priority & International Banking
for prevention on Money laundering in line with the Group Policy and
Standards, respective Country regulatory guidelines and local legal
requirements. - Embed the risk culture that supports the
bank’s strategy and philosophy for the management of risk and may be
called upon to define risk policy within scope of responsibility
Key Performance Areas:
- Segment Contribution
- Distinctive Customer Value Proposition
(CVP) - Deepening of Customer Relationship
- Sales and Service Architecture
- RM Capabilities & Capacity
- Execution of Segment Sales for Hubs
Qualifications, Skills and
Experience:
Experience:
- The applicant must also have attended
formal academic studies to the tune of a degree in business
administration, economics, preferably MBA, CFP. - Several years of successful business
practice in client relationship management - Good knowledge and understanding of
products and services in strategic Asset Allocation, Asset and Liability
management, risk management and complex international financial needs - The applicant must have in-depth
experience in the Banking industry - Good understanding of relevant products
and services in Priority and Private banking - Sound knowledge and understanding of all
business guidelines and compliance requirements and issues - Strong people management skills
- In-depth knowledge and understanding of
key business drivers in the market(s) with sound understanding of legal,
political and economic situation/ framework - Deep understanding of cultural, ethnic
and religious market conditions - Proven personal network into relevant
client segments - Exceptional communication and
presentation skills - Endurance, personal perseverance, strong
self motivation, entrepreneurial, team player
NB: Standard Chartered is
committed to diversity and inclusion. We believe that a work environment which
embraces diversity will enable us to get the best out of the broadest spectrum
of people to sustain strong business performance and competitive advantage. By
building an inclusive culture, each employee can develop a sense of belonging,
and have the opportunity to maximise their personal potential.
committed to diversity and inclusion. We believe that a work environment which
embraces diversity will enable us to get the best out of the broadest spectrum
of people to sustain strong business performance and competitive advantage. By
building an inclusive culture, each employee can develop a sense of belonging,
and have the opportunity to maximise their personal potential.
How to Apply:
If interested in working with Standard Chartered Bank in the above
portfolio, Please send us visit Web link below and review requirements and
thereafter express your interest by Clicking Apply Now
portfolio, Please send us visit Web link below and review requirements and
thereafter express your interest by Clicking Apply Now
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