Restless Development NGO Career Vacancies – Head of Operations

Job Title: Head of Operations
Organisation: Restless Development
Duty Station:  Jinja, Uganda
Reports to: Country Director
Gross Annual Salary:
68,452,416 UGX
About Restless: 
Restless Development is a youth-led international development agency
currently working in Africa and South Asia. In Uganda, Restless Development has
been supporting youth-led development for over 15 years. We focus on three key
areas of young people’s lives: livelihoods; sexual and reproductive health; and
civic participation. All of our programmes are designed, implemented and
monitored and evaluated by young people.
Job Summary: The Head of
Operations is the second most senior staff member at country level, the
successful candidate will work alongside the Country Director and have the
following responsibilities:
  • Oversight of all aspects of the
    organisation’s internal performance.
  • Significantly contribute to organisational
    strategy and direction, including deputising for the Country Director as
  • Leadership of the human resource
    management function.
  • Oversight of all operational systems and
Key Duties and
1. Oversight of all aspects of organizational performance 40%
Working closely with the Country Director and the Leadership Team:
  • Take lead in regular review of
    organisational performance across all units, proactively identifying and
    addressing challenges while profiling achievements
  • Steer the strategic planning and review
    processes in line with Restless Development’s national strategy in Uganda
    and the global strategy
  • Responsible for performance management of
    the Senior Programmes Manager, Monitoring, Evaluation and Research Manager
    and Administration and Logistics Officer.
  • Technically support the Country Director
    and Leadership Team in the oversight of non-programmatic teams
  • Support the Country Director to develop
    and engage the Leadership Team in the growth and development of Restless
    Development Uganda
  • Act as the primary link between Restless
    Development Uganda and International on operations, including submission
    of regular review reports
2. Contribute to organizational strategy and direction 20%
Working closely with the Country Director and the Leadership Team:
  • Serve as a member of the organisation’s
    Core Leadership Team, upholding
  • organisational values and acting as a role
    model at all times
  • Take lead in the coordination of the
    organisation’s Extended Leadership Team, ensuring continued engagement in
    organisational decision-making
  • Compile and produce regular reports on
    organisational performance for the Leadership Team and national board to
    inform organisational decision-making
  • Deputise for the Country Director as
    required, including external representation
  • Technically support the development of
    strategic partnerships to leverage new resources and increased profile for
    the organisation
  • Significantly contribute to the
    development and review of the global strategy through participation in
    global decision-making processes
  • Leadership of the Human Resource
  • Anticipate and plan for future staffing
    requirements in line with the organisation’s growth and
3. Management function 20%
  • Ensure full implementation of performance
    management and staff development systems across the
  • Technically support Managers to
    effectively lead recruitment, induction and probationary review processes
    for their teams
  • Steer the development and review of the
    staff training and development plan
  • Foster and sustain a values-based culture
    across Restless Development Uganda
  • Monitor and advise on staff disciplinary
    and grievance matters
  • Ensure adherence to organisational policy
    and procedure in line with Restless
  • Development Uganda’s policy manual and
    national legislation
  • Ensure internal staff communications
    systems are in place and running smoothly
  • Work closely with government authorities
    to secure permits and permissions for all international staff and
    volunteers as required
4. Oversight of all operational systems and processes 15%
  • Ensure robust operations across the
    organisation, including leading and developing systems to support Field
  • Management of the Jinja Head Office
  • Work with the Country Director to ensure
    effective risk management across the
  • organisation, including leading regular
    assessment and review processes
  • Take lead in the development and review of
    annual operational plans across all units
  • Act as the organisational focal point on
    safety and security, ensuring all staff understand and comply to
    organisational policy
  • Review internal and external audit reports
    and coordinate required follow up to ensure all recommendations are
    addressed promptly and effectively
5. Other 5% Perform any other duties as required, sometimes
requiring work on weekends, for which time off in lieu can be taken.
Qualifications, Skills and
  • The Head of Operations Graduate-level
    Degree in relevant field of study, or equivalent work experience
  • A minimum of four years’ experience in
    programmes, operations, and/or human resources management
  • Past exposure and experience of leading a
    team, including distance management
  • Prior experience leading/supporting
    strategic planning and review processes
  • Demonstrated success in fundraising and
    partnership development
  • Excellent financial management skills
  • Excellent written and verbal communication
  • Excellent interpersonal and team-working
    skills, including ability to coordinate multiple teams to deliver results
    on time and to a high standard
  • Knowledge of relevant national and
    international strategies and frameworks in the areas of youth livelihoods,
    sexual and reproductive health and civic engagement
  • Commitment to Restless Development’s
    mission and values
  • Working knowledge of local employment law
    and other relevant legislation is preferred
  • Past experience designing and developing
    risk management systems is an added advantage
  • The successful candidate will be results
    oriented, have demonstrated analytical skills, be forward thinking and be
    able to drive high internal performance to maximise impact.
  • The successful individual will have the
    interpersonal skills necessary to establish and manage strong working
    relationships across different teams. He/she will enjoy working in a
    youthful, multi-cultural environment as part of a rapidly growing
    organisation, and be personally committed to Restless Development’s
    mission and values.
How to Apply: 
All suitably qualified and interested candidates are encouraged to
visit the recruitment website and download the relevant Application pack for
this particular Job. You will fill the relevant application form (found in
Application Pack) and forward it to
on completion.
Click Here (Click
on the Uganda Head of Operations) -> Download Application Pack
Deadline:  Sunday 29th June 2014

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