No Experience – Customer Service Representative Career at NFT Consult

Organisation: NFT
Duty Station:  Kampala,
About NFT: 
NFT Consult, a leading HR
Consultancy firm, seeks to recruit for it valuable client, a leader in the
fight against poverty in sub-Saharan Africa, Asia, the Middle East/North Africa
and Latin America. NFT Human Resource Solutions are customer tailored per
industry requirements and are geared towards increased cost savings, process
improvement leading to improved efficiency and effectiveness yet simultaneously
strengthening quality and control of resources.
Job Summary: The
Customer Service Representative will be responsible for providing high quality
customer services in agriculture, livestock and quality assurance for
implementing a customer care system for the Community Knowledge Worker (CKW)
project in Uganda. The Customer Service Representative will be responsible for
the day implementation of the call centre activities which include resolving
inbound queries, farmer registrations, continuous building of databank and
researching on farmer information needs. This is an opportunity for a dynamic
professional in the agricultural/livestock sector with a belief in the
potential of technology to meaningfully improve rural live hoods.
Key Duties and Responsibilities:  
  • Quickly
    respond to inbound farmer/CKW calls
  • Ensure
    that MIS platform is up to date
  • Technically
    support in resolving pulse queries
  • Make
    monitory outbound calls to FHI CKWs
  • Follow
    up with adoption drive CKWs and support them in setting up demos
  • Follow
    up with Gumutindo CKWS
  • Updates
    the existing databases (CRM) with changes and the status of each
    customer/prospectve customer.
  • Responsible
    for implementing an execution plan
  • Receiving
    all inbound calls
  • Daily
    spot checks of MIS platform and manual update where necessary
  • Resolving
    pulse queries
  • Calling
    up FHI 360 CKWs
  • Calling
    up selected adoption drive CKW groups
  • Calling
    up all the 94 Gumutindo CKWS
Qualifications, Skills and Experience:  
  • The
    ideal candidate for the Customer Service Representative should preferably
    hold  a Bachelor’s degree in Human
    Resource or business field
  • Good
    customer service skills
  • Language
    English, Luo
    and Luganda
How to Apply:
All suitably qualified
candidates should visit the web link below and create a profile on the NFT
Consult website by entering their e-mail addresses. Please visit web link below
and click Apply now if convinced you have the job requirements. The
applications/CVs should be prepared in English and submitted in either MS Word
or PDF format will be considered.
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