ACCA Global UK Customer Service Jobs – Engagement Officer

Job
Title: Engagement Officer
Organisation: ACCA
(the Association of Chartered Certified Accountants)
Duty
Station:
 Kampala, Uganda
About
ACCA:
ACCA (the
Association of Chartered Certified Accountants) is the largest and
fastest-growing international accountancy body with 428,000 students and
162,000 members in 173 countries. We aim to offer business-relevant,
first-choice qualifications to people of application, ability and ambition
around the world who seek a rewarding career in accountancy, finance and
management.
Job Summary: The ACCA Engagement
Officer will be responsible for supporting business development activities to
enhance customer engagement with an aim to increase new student recruitment,
conversion, as well as overall customer retention and satisfaction. This role
will provide administrative support for member and student engagement
activities and other stakeholders as determined by the Head of ACCA Uganda. The
role will also provide high level relationship management and customer service
in line with ACCA’s commitment to “Fit for the Customer”
Key Duties and Responsibilities: 
  • Oversee the customer retention activity
  • Provision of first class service to all ACCA clients
    through a range of relevant communication channels to communicate and
    build positive relationships with customers
  • Manage the marketing activities, branding of all ACCA
    events and Media activities
  • Maintain and update a database of all stakeholders
    including members, students, employers, Higher Education Institutes to
    support the business development teams in their engagements.
  • Administer social media updates and content management.
  • Take lead in the support and management for stakeholder
    events
  • Supervise local production for all branded promotional
    material as well as advertising collateral and manage inventory for all
    branded material for the Uganda office
  • Prepare statistical reports to analyse data from client
    interactions and key activities
  • Offer individual and group career counselling and
    presentations as required.
  • Develop and maintain a database of speakers for key
    interest topics for the country events, ensuring that post event
    evaluations reports are prepared
Qualifications, Skills and Experience: 
  • The ideal candidate for the aforementioned ACCA job
    opportunity should hold a university business degree with a Marketing
    option or Mass communications degree
  • Working knowledge of Relationship Management and Customer
    service principles and approach, events management, business presentation
    and general management
  • Proven experience of building and maintaining external
    relationships and generating client leads
  • Proven experience of gathering and analyzing client data
    and producing reports around this (essential)
  • Past experience of working in a customer/client focused
    business (essential)
  • Previous experience in event management
  • Excellent written and spoken communication skills with
    experience in designing and delivering presentations
  • Demonstrate pro-activeness and good problem solving
    ability
  • The applicant must also be highly ethical, accountable and
    responsible
  • Positive, motivated with “can-do” attitude
  • Computer literacy skills i.e. proficient in MS
    applications e.g. Microsoft Word / Excel / Power point.
  • Possess the ability to multi-task, work independently and
    as. part of a team.
  • Willingness to travel within Uganda and occasionally need
    to work extra hours /during weekends
How to Apply: 
If you are
interested in joining ACCA as your preferred employer, please apply by
submitting a copy of your CV and covering letter explaining why you are
suitable and indicating your salary expectations to jobs@accaglobal.com quoting
‘Engagement Officer – Uganda’ in the subject line.
Deadline: 7th July 2014

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