Diageo Careers – Empties Uplift Coordinator

Organization: Diageo
Duty
Station:
 Kampala, Uganda
AutoReqId:  41752BR
About
Diageo:
Diageo is the world’s leading premium drinks
business with an outstanding collection of beverage alcohol brands across
spirits, beer and wine. These brands include Johnnie Walker, Crown Royal,
J&B, Windsor, Buchanan’s and Bushmills whiskies, Smirnoff, Ciroc and Ketel
One vodkas, Baileys, Captain Morgan, Tanqueray and Guinness.
Job
Summary:
The Empties Uplift Coordinator
will be responsible to maximize EABL sales by managing the order cycle and
Credit note processes. The incumbent will also provide a high quality customer
service to agreed service standards. He /s he will also continuously improve
customer service levels in co-operation with the IMC (in Market Company),
logistics, finance and other parts of the business. The jobholder must strive
for excellence in a highly competitive environment.
Key
Duties and Responsibilities: 
  • The incumbent in
    role should have clear insights and have an intrinsic understanding of the
    new logistics and master data interfaces and capable of resolving issues
    that may arise as a result of the new interfaces being deployed between
    Diageo Uganda and 3PL whilst effectively managing the stock team to ensure
    that stock keeping integrity and inventory compliance is maintained.
  • Capturing of
    empties returned from customers as they come
  • Monitor the
    delivery creation process in the system and report variance to systems
    improvement manager.
  • Inform OTC Manager
    of any stock/price variances in the system
  • Recapture any
    empties return orders not yet in the system
  • Process returns of
    finished goods in the system after seeking approval from relevant
    authorities.
  • Handle all
    Customers claims in the system (i.e. Transit breakages and decants).
  • Quickly respond
    any queries to internal and external customers
  • Visit IMC,
    contractors and customers to improve relationships and service levels.
  • Maintain Logistics
    matrix tracker for all empties, orders created, invoices billed so as to
    help in process improvements.

Qualifications, Skills and Experience: 
  • The applicant must
    hold a University degree in a business field with a bias in statistics,
    accounting, supply chain or Finance with experience in Logistics, Customer
    Service and strong knowledge of SAP is highly preferred.
  • Strong in problem
    solving skills
  • Computer / systems
    literate
  • Strong people
    skills
  • Possess the
    ability to communicate and engage with a wide range of stakeholders at all
    levels
  • High degree of
    self confidence
  • Strong
    Presentation skills
  • Strong Excel
    skills
  • Highly numerate
    with good organizational skills
  • Highly ambitious
    and self motivated
  • Ability to
    understand KPI setting, measurement & follow up
  • The applicant must
    be a team player with strong influencing ability to apply change
    management
  • Be highly
    articulate with attention to numerical detail and excellent analytical
    skills
  • Possess the
    ability to understand idoc characteristics and offer solution to interface
    system failure timely.
  • Ensure the maintenance
    of product quality to customers
  • Timely follow
    through of deliverables until completion
  • Prepared to work
    and agile to results
  • Customer focused
  • Good change
    management skills
  • Fast and accurate
    process improvements
  • Innovative and
    ability to find solutions
  • Ability to
    communicate effectively
  • Highly passionate
    about our brands
How to
Apply:
If you desire to join the world’s leading
premium drinks business, Diageo, in the aforementioned capacity, please click
web link below.

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