- Identify new corporate opportunities in the market and develop strategies to realize these new accounts.
- Increase revenues by offering total solutions to existing corporate customers
- Monitor competitor activity within the segment and suggest recommendations for action where applicable
- As the focal customer interface, develop relationships through account/customer relationship management
- Carry out customer needs analysis and account audits including usage patterns and industry trends
- Initiate and manage loyalty and retention plans for the corporate accounts managed
- Coordinate with other departments in order to obtain quality service and product delivery; effectively resolve customer queries
- Monitor outstanding account balances in a timely manner and liaise with Credit Control to ensure accounts owing are settled
- The ideal candidate must hold a Bachelor’s degree in Commerce, Business Administration, Sales and Marketing or equivalent training in Business or Sales management
- At least four years’ experience in a similar position
- Good working knowledge and application of computer programmes especially Word, Excel & Powerpoint
- Significant exposure to the Telecommunications industry an advantage
- Ability to operate and flourish in a performance driven environment.
- Ability to manage Corporate relationships at a senior level
- Excellent customer service and interpersonal skills
- Excellent at building contacts, networking and creating long-term relationships
- Excellent oral and written communication skills, in particular presentation skills
- Demonstrable skills of being able to operate in a fast-paced and changing market environment and ability to work under pressure in time-challenged situations
- High business acumen
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