A’ Level Customer Care Careers – Public Utilities Supervisor at Civil Aviation Authority (CAA)

Organisation: Civil
Aviation Authority (CAA)
Duty Station: Kampala,
Uganda
Reports to: Manager
Operations
Job Ref:
CAA/ADV/EXT/07/2014
About CAA:
Civil Aviation Authority (CAA)
is a corporate body responsible for regulation of civil aviation in Uganda. It
manages Entebbe International Airport (EIA) and thirteen (13} other upcountry
aerodromes. CAA carries out its work in conformity with International Civil
Aviation Organization (ICAO) Standards and Recommended Practices (SARPs).
Job Summary: The Public
Utilities Supervisor will ensure effective and efficient service to the upkeep
of public utilities at EIA according to international standards and maintain a
high image for CAA.
Key Duties and Responsibilities: 
1. Input into business
planning and budgeting process and review:
  • Actively
    participates in preparing inputs and making contributions to departmental
    business plans, budgets and reviews
  • Monitors
    the purchases and use of cleaning items in liaison with Procurement
    Department.
2. Public utility provision:
  • Ensures
    that sanitary facilities are kept ready for use at all times
  • Checks
    all the facilities continuously to monitor the quality and hygiene of the
    work of the cleaning contractor.
  • Ensures
    that the cleaning contractor maintains the highest degree of hygiene in
    the facilities and adheres to the cleaning contract.
  • Ensures
    that the contractor uses approved detergents and equipment for high
    quality hygiene.
  • Checks
    and prepares a daily report of condition of facilities to the Operations
    Officer Terminal
  • Ensures
    the adequacy and quality of all disinfectants/ cleaning materials and
    other toiletry supplies supplied by the cleaning contractor conforms to
    the contract stipulation at all times.
3. Staff supervision:
  • Manages
    the section’s staff and ensures correct manning of all public utilities
    and ensure that they are operating properly at all times
  • Motivates
    staff and ensures their continuous high performance
  • Makes
    recommendations and provides input in attraction, retention, motivation
    and development of staff that are dedicated to outstanding performance in
    the department.
  • Allocates
    duties, delegates and supervises work staff effectively, so that they
    continue to provide high levels of productivity
Qualifications, Skills and Experience: 
  • The
    applicant should hold an ‘A’ Level and a certificate in housekeeping
  • Three
    or more years’ working experience in customer care and public relations
  • Skilled
    in public/ customer relations/ care
  • Skilled
    in supervisory management and administration
How to Apply:
All hand-written applications
with detailed CV and copies of academic certificates and transcripts with the
Job reference number clearly marked the top left hand corner of the envelope
should be sent to the address below; The Director Human Resource and
Administration, Civil Aviation Authority, P .O. Box 5536, Kampala, Uganda.
Deadline: 30th June, 2014

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