The Ugandan Jobline

• Drive, develop and motivate high
  performance in the branch (s) and ensure that the teams are committed to
  achieving success throughout the Branch (s).
• Provide strategic leadership to the
  operations department and guide all its activities to support the Bank’s
  growth strategies and achieve projected business results.
• Design the operational risk management
  framework for the operations department and supervise activities to ensure
  that the risks associated with the Bank’s operational activities are
  acceptable and well mitigated.
• Guide and advise on the set standards for
  implementation of operational processes and continuously explore
  opportunities to improve operational effectiveness and efficiencies while
  monitoring compliance to relevant regulations, as well as achieving
  business value and total customer satisfaction.
• Initiate, establish and maintain the
  Bank’s operating policies and procedures, monitor and ensure their regular
  update and consistent application.
• Steer the timely, quality and cost
  effective project management of the Bank, to create business value and
  support the achievement of business objectives through planned
  initiatives.
• Effectively manage the integration of
  technology into the Bank’s business operations and monitor the performance
  of all deployed technologies to ensure effective and efficient business
  support.
• Responsible for the supervision of all
  units under operations to drive business value and the achievement of
  business expectations in line with internal and statutory Banking
  standards.
• Monitor operational activities in order to
  ensure the achievement of a firm level of compliance to internal controls
  and adherence to the highest standards of quality both within the
  processes and in the services to clients.
• Authorize expenditures within limit and
  refer those above, whilst maintaining overall expenditure as per budget.
• Oversee the management of critical
  business relationships, to ensure the protection of the Bank’s business
  interests and achievement of all service level agreements with suppliers.
• Manage motivate and develop the branch and
  operations teams through rigorous performance management, coaching,
  mentoring and learning interventions to create a team able to deliver the
  team’s objectives.
• Perform any other duties assigned by the
  Managing Director.

• The ideal candidate should preferably hold
  a bachelor’s degree in business, finance or accounting from a recognized
  University. A Master’s degree and other relevant professional
  qualifications obtained in the Banking sector will be an added advantage.
• At least ten years’ managerial experience
  in a Commercial Banking environment, with at least three gained at a unit
  head level, leading the Banking operations of any Bank.
• The candidate must be aware of the current
  and future Banking trends and best practices, possess the ability to
  anticipate and mitigate risks in operations and the ability to quickly
  grasp and understand systems as well as pay attention to detail.
• The candidate must be result oriented,
  firm and honest. They should also be a good negotiator, team player and
  have good communication, interpersonal and human resource management
  skills.

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