Job Title: Manager Systems & IT Services
Organization: Finance
Trust Bank
Trust Bank
Duty Station: Kampala,
Uganda
Uganda
Reports to: Head of ICT
About Us:
Finance Trust Bank was licensed as a Tier 1 commercial Bank on 11th
November, 2013, taking over the financial services business of Uganda Finance
Trust Limited (MDI). Today Finance Trust Bank is a fully ‑edged commercial bank
serving a clientele of over 240,000 depositors and over 26,000 borrowers, through
a network of 33 branches country wide. The bank offers a wide variety of
Products and services including; Savings, Current accounts, Loans, Money transfer
services and Bills payments to its target market which comprises of micro,
small and medium entrepreneurs, salary earners and youth.
November, 2013, taking over the financial services business of Uganda Finance
Trust Limited (MDI). Today Finance Trust Bank is a fully ‑edged commercial bank
serving a clientele of over 240,000 depositors and over 26,000 borrowers, through
a network of 33 branches country wide. The bank offers a wide variety of
Products and services including; Savings, Current accounts, Loans, Money transfer
services and Bills payments to its target market which comprises of micro,
small and medium entrepreneurs, salary earners and youth.
Job Summary: The Manager Systems
& IT Services will primarily support and maintain a structured Environment
that facilitates the development of IT services to leverage value from ICT
infrastructure services and capabilities across the bank.
& IT Services will primarily support and maintain a structured Environment
that facilitates the development of IT services to leverage value from ICT
infrastructure services and capabilities across the bank.
Key Duties and Responsibilities:
- Oversee the ICT Service Delivery team by taking
responsibility for service desk, desktop support and application support. - Manage the implementation and maintenance
of ICT Library principles within the department. - Implement and maintain a Service Level Management
process that includes a - Service Catalogue, Service Level Agreements,
Operational Level Agreements and regular service reviews in-line with
industry best practice. - Implement and maintain a Configuration Management
process by ensuring that all software assets are appropriately recorded
and managed. - Design and develop users’ manuals and corresponding
training programs for new and existing systems. - Make sure that all bank business,
application and collaboration systems are well installed, maintained and
managed so as to achieve systems efficiency. - Implement and maintain an ICT complaint Service
Desk.
Qualifications, Skills and
Experience:
Experience:
- The ideal candidate should possess a University
degree in computer science, information systems and information technology
from a reputable institution. - Five or more years’ experience in a computing
or relevant environment. - ITIL Service Management qualification and certifications
from Microsoft, SUN, - HP, etc.
- Possess the ability to keep up to date
with technological advances. - Ability to supervise, train staff, including organizing,
prioritizing, and scheduling work assignments. - Employee development and performance management
skills. - High level of integrity and ethical standards.
- Excellent analytical & problem solving
skills. - Excellent communication skills.
How to Apply:
All suitably qualified and interested candidates should send their
applications plus photocopies of academic documents and testimonials, a CV with
at least three reference professional referees i.e. from current or most recent
employer) to the Head of Human Resources, Finance Trust Bank, Plot 115 &
121, Katwe, P. O. Box 6972, Kampala, Uganda.
applications plus photocopies of academic documents and testimonials, a CV with
at least three reference professional referees i.e. from current or most recent
employer) to the Head of Human Resources, Finance Trust Bank, Plot 115 &
121, Katwe, P. O. Box 6972, Kampala, Uganda.
Deadline: 28th May 2014
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