Customer Care Representative Career Opportunity at Securex

Organisation: Securex
Duty Station: Kampala, Uganda
About Securex
With the vision of a safer Kenya and the experience of the police
force, former Police Inspector Kishori Lal Sahni started a small investigations
company in 1970 which has now grown to be one of the most respected brands in
the security Industry in the East African Region.
Securex has grown from strength to strength in the past forty two years
to become the leading Security Solutions provider for a wide host of clients in
diverse industries. Starting with only an investigations department in the
seventies, Securex soon grew to incorporate the manned guarding section which
to date is one of the most respected force in the provision of client friendly
services.
Job Summary: The incumbent
will mainly be responsible for the installation, implementation and maintenance
of the Quality Management System and requirements of the ISO 9001:20008 Quality
Management systems- requirements.
Key Duties and
Responsibilities: 
  • Guarantee that the processes needed for
    the quality management system are established, implemented and maintained.
  • Report to top management / Directors on
    the performance of the quality management system and any need for
    improvement.
  • Promote awareness of customer requirements
    throughout the organization.
  • The jobholder also has the responsibility
    to liaise with external parties on matters relating to the quality
    management system.
  • Improve the operational systems, processes
    and policies in support of the organizations mission specifically, support
    better management reporting, information flow and management, business
    process and organizational planning.
Qualifications, Skills and
Experience: 
  • The applicant should ideally possess a
    good University graduate, with administrative and analytical skills able
    to develop and present effective reviews on departmental monthly reports.
  • Possess the ability to audit data and
    report to the Senior Management team in power point presentations.
  • A minimum of three years’ proven
    experience in driving a Quality management system in an organization and
    other administrative duties.
  • Excellent computer skills and proficient
    in excel, word, outlook, and access.
  • Excellent communication, report writing
    skills, leadership and decision making skills.
  • Excellent interpersonal skills and a
    collaborative management style.
How to Apply:   
If you meet the aforementioned job requirements, please send an updated
CV and a cover letter via E-mail to the Financial Controller to
[email protected]
Deadline: 31st May 2014

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