Organisation: Barclays Bank UK
Duty Station: Kampala, Uganda
About Barclays UK:
Barclays is a British multinational banking and financial services company headquartered in London. It is a universal bank with operations in retail, wholesale and investment banking, as well as wealth management, mortgage lending and credit cards. It has operations in over 50 countries and territories and has around 48 million customers. As of 31 December 2011, Barclays had total assets of US$2.42 trillion, the seventh-largest of any bank worldwide.
Job Summary: The Operations Supervisor will be responsible for but not limited to the following services:- utilities processing, fixed deposit processing, standing order processing, internet banking and drafts processing.
Key Duties and Responsibilities:
1. Reconciliation/control: 85 %
- Reconciliation of all assigned cash management operations accounts daily.
- Receiving all work from the receipt desk and processing it on time
- Authorization of all E-tax and E-water payments and performing end of day reconciliations.
- Follow up and action missing items and other posting errors.
- The Operations Supervisor will be responsible for the daily review of assigned department reconciliation accounts
- Timely processing of all customer instructions( Utilities, Fixed deposits, standing orders and drafts)
- Attend to and resolve all cash management operations queries and complaints within 24 hrs
- Have good understanding of Bank procedures and policy.
- Deliver high accuracy levels and conform to business policy and controls framework
- Deliver service in line with agreed business needs
- Conduct snap checks on time as required by management.
- Monitor and manage the team activities as may be required from time to time.
- Work in partnership with colleagues and proactively respond to and seek to exceed the expectations of customers.
- Proactively relate and manage the reconciliation counterparts in the Utility companies o avoid penalties.
- Attend departmental meetings
- Proactively contribute to embedding agreed change management initiatives in support of process and quality improvements and cost reductions.
- Performance and delivery upon any other duties assigned from time to time.
2. Team Working: 15 %
- Develop and maintain a close working relationship with the entire team.
- Effective communication with colleagues all the time.
- Supporting other colleagues with work as may be required from time to time.
- Participating in team building events organizes by the department or the entire company.
- Perform any other duties as assigned from time to time.
Qualifications, Skills and Experience:
- The applicant must have extensive knowledge of the Bank’s Flex cube system, reconciliation, customer service, bank products, Flex cube reports, Call over process
- and good understanding of bank procedures and policy
- Computer literacy skills
- Excellent interpersonal skills
- Skills in bank accounting & reconciliations
- Complaint resolution skills
- Excellent communication skills
- Customer Service Excellence
- Self drive for results
- Good understanding of SLAs
- Business communications skills highly preferred
- Reconciliations preferred
- Performance Development knowledge is advantageous
- Operations Excellence Skills is highly preferred
How to Apply:
If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below:
Click Here -> Job Number (Type 00157799)
Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.
For queries contact us on 0417122453 or email: [email protected]
Deadline: 8th May, 2014
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