Organisation: Barclays Bank
UK
UK
Duty Station: Kampala, Uganda
About Barclays UK:
Barclays is a British multinational banking and financial services
company headquartered in London. It is a universal bank with operations in
retail, wholesale and investment banking, as well as wealth management,
mortgage lending and credit cards. It has operations in over 50 countries and
territories and has around 48 million customers. As of 31 December 2011,
Barclays had total assets of US$2.42 trillion, the seventh-largest of any bank
worldwide.
company headquartered in London. It is a universal bank with operations in
retail, wholesale and investment banking, as well as wealth management,
mortgage lending and credit cards. It has operations in over 50 countries and
territories and has around 48 million customers. As of 31 December 2011,
Barclays had total assets of US$2.42 trillion, the seventh-largest of any bank
worldwide.
Job Summary: The Business
Customer Advisor will;
Customer Advisor will;
- Serve as the primary
point of contact for Local Business customers within a Retail Team/outlet. - The primary purpose of
the role is Local Business customer sales and service and customer
acquisition, in line with compliance guidelines. The role holder will NOT have an
individual portfolio of customers. - Make appropriate
introductions to the Business Development Manager where Local Business
customer requires specialist advice and support, or to signpost them to
external sources of support - Act as an integral
member of the Retail Team.
Key Duties and
Responsibilities:
Responsibilities:
1. Sales and Service: 90%
- Responsible for
servicing the needs of Local Business customers, initiating cross-selling
opportunities, and meeting the review requirements as outlined in the
Local Business Contact Strategy. - Proactively generate
customer interest in products and services, either by face-to-face (in
branch) or telephone contact, following up leads provided by colleagues or
from the Local Business Sales and Service Refer list. - Identify and solve
problems for potential and existing Local Business customers, introducing
them to more specialist advice, products and services as required. - Technically support
customers to produce effective borrowing applications, and then submit
these to the Retail Risk Unit.
Clear delivery of lending decisions, demonstrating ownership of the
decision, and exploration of alternative solutions to ensure appropriate matching
to customer’s needs, e.g. loan versus overdraft, or signposting to
external grants. - Primary point of
contact for the opening of Local Business accounts, following the Bank’s
recruitment policies and procedures. - Will deal with
reactive sales of Personal products and services to Local Business
customers. - Successfully resolve
Local Business customer queries and complaints, engaging sectoral
colleagues as appropriate. - Achieve and seek to
exceed all agreed sales and servicing targets. - Be an active member of
the Retail team, supporting Retail staff and others in the delivery of
excellent customer service.
2. Business Management: 10%
- Responsible for
recording and maintaining personal performance records. - Plan a personal
campaign of sales activity around promotions or initiatives to meet
personal objectives and targets. - Undertake continuous
development of self and proactively share learning with others. - Embrace and support
the management of change. - Update/maintain
Customer Information and Contact History records. - Adhere to rules
relating to controls and compliance. - Assist in Local
Business business development activity.
Qualifications, Skills and
Experience:
Experience:
- The candidate should
have detailed knowledge and understanding of the challenges faced by a range
of different businesses, and of the environment in which Local Businesses
operate. - Proven performance as
a Personal Banker or Corporate Support Assistant - Past experience in a
Local Business role - Excellent
communication skills, particularly oral. - Good Influencing and
selling skills. - Excellent
Interpersonal skills. - Keyboard/PC skills
(basic). - Team working.
- Prior experience in a
customer sales or service environment - Detailed knowledge of
account opening policies and procedures. - Comprehensive
knowledge of the products and services offered to Local Business
customers. - Detailed working
knowledge of core Personal products and services. - Working knowledge of
core Corporate products. - A general awareness of
wider Bank issues and policies relating to Local Business. - Possess a basic
understanding of Small Business risk policy and procedures. - Good working knowledge
of relevant legislation. - Good knowledge of
Bank’s internal systems, particularly those supporting Local Business. - Requires a good level
of initiative to handle and resolve customer queries and complaints. - Needs to
assess/analyse customer needs, both business and personal, in order to
recommend appropriate products/services.
In particular, this will require a general knowledge of the
challenges faced by a wide range of businesses, both established and
starting up, and the appropriate application of this knowledge to the
benefit of the customer. - Possess a high level
of proactivity and initiative required in order to market and cross-sell
bank products/services. - Possess the ability to
guide customers in the preparation of borrowing applications. Also, exercising initial judgement to
establish the completeness of borrowing applications prior to submission
to Retail Risk Units, providing appropriate advice to the customer as
necessary. - Good understanding of
Local Business and Personal products and services, plus a general
knowledge of Group products and services.
Judgement will be required in relation to customer circumstances,
to ensure appropriate introduction to specialist advice and support or to
other customer propositions (especially Corporate Banking), bearing in
mind cost to serve. - Self-sufficiency in
personal management in order to ensure targets are achieved, through
effective planning and monitoring of performance. - Requires a high level
of team working, especially in outlets where there is more than one role
holder, to ensure that the Contact Strategy is followed effectively. Sales leads will need to be prioritised
and shared amongst other role holders, and clear records of contact
undertaken will be necessary. - Team working will also
be required to ensure that an effective system is in place to provide
cover for absences and meetings. - Regular communication
with Retail Manager/Team Leader to set and review achievements of
performance targets, discuss campaigns etc. - Communication with
external customers forms the bulk of the role holder’s communication
demands which mainly involves sales presentations, provision of
information on bank products/services and resolution of customer
queries. This will require
excellent oral communication skills, both face to face and by telephone. - Will be required to
work effectively with colleagues within other support areas such as Retail
Risk Unit, Central Operations Processing etc, and with colleagues within
other sales areas such as Personal Bankers and Corporate Managers to
ensure that a high level of customer service is provided at all times, and
to maximise sales opportunities. - Written communication
skills will be required to ensure correct and full completion of forms,
and to be able to product standard and adhoc letters, as well as notes on
customer contact undertaken.
How to Apply:
If you feel challenged by any of the above positions, and believe you
can deliver on key deliverables as outlined above, upload your application
letter, current curriculum vitae and photocopies of academic certificate to our
recruitment website detail below:
can deliver on key deliverables as outlined above, upload your application
letter, current curriculum vitae and photocopies of academic certificate to our
recruitment website detail below:
Click
Here -> Job Number (Type 00155657)
Here -> Job Number (Type 00155657)
Barclays is an equal opportunity employer that recruits, develops and
promotes people on merit, and rewards outstanding performance, regardless of
background and gender.
promotes people on merit, and rewards outstanding performance, regardless of
background and gender.
For queries contact us on 0417122453 or email:
[email protected]
[email protected]
Deadline: 5th May, 2014
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