Job Title: Relationship Manager
Organisation: Bank
Duty Station: Kampala, Uganda
About Future:
Future Options Consulting Ltd is an online recruitment
services company which takes pleasure in recruiting on behalf of its valued
Client, a key player in the Banking industry.
services company which takes pleasure in recruiting on behalf of its valued
Client, a key player in the Banking industry.
Key Duties and
Responsibilities:
Responsibilities:
- Responsible for the acquisition
of new customers (high net-worth affluent individuals) as per the criteria
outlined in the segment value proposition and reflected by the segment
strategy and sales targets. - Pro-actively identify
cross-sell opportunities within own portfolio of customers to maximise
bank revenue and ensure all customers’ financial needs are met by the
Bank. - Be guided by the segment
value proposition and sales targets as to what the priority products are
both from a bank and customer perspective. - Carry out a needs
analysis with all new and existing customers to ensure that product
opportunities identified are appropriate to meet the customer’s needs and
expectations. - Detailed knowledge and understanding
of customers’ short and long term financial goals/aspirations and keep up
to date with changes in the financial needs and purchasing power (e.g.
salary) of customers. - Establish, build and
strengthen one-on-one relationships with customers, based on mutual
respect, to retain customers and gain word-of-mouth referrals - Intuitively develop
business and ensure that there is increased earnings, facility utilization
and usage of all Banks’ products. - Make sure that customer
relations are maintained well to facilitate growth in number of customers,
reduce complaints and also retain the existing customers - Maintain a good loan book
and ensure profits are increased, accounts out of order are reduced and
downgrading/provisions are reduced - Act as the focal point
contact for the Bank’s relationship with a designated portfolio of
corporate customers and non-customers. - Rigorously market for corporate
business for the bank - Ensure quality service
delivery to corporate customers to achieve agreed service levels Prepare
and maintain appropriate reports - Ascertain that all
relevant documentations required are obtained. - Ensure all bank interest
charges/waivers and other set parameters are duly implemented in the
system. - Ensure no relationship
lapses. - Support client confidence
through solid delivery of expected benefits such as cost-efficient
finance, improved efficiency of financial administration and reliability
of required service standards support client confidence. - Reduce turnaround time in
resolving customer queries and issues. - Support in the
development of existing business relationships and increase profitability/customer
wallet size - Cross sell Bank products
and services. - Grow customer base and
business volumes as per agreed targets. - Generate and improve
profitability on a portfolio of new customer relations. - Ensure that applied
credit interest rates are minimal or managed within guidelines and limits
set by the Bank and in adherence to regulatory requirements. - Develop an intimate
understanding of the clients industry/business, analyse their modus
operandi, management practices, judgement of various influential decision
makers and market conditions affecting the long-term viability of the
company/institution and its sector. - Detailed knowledge and understanding
of financial service trends and practices nationally. - Identify barriers to
business growth and sustainability that emanate from service
dissatisfaction and competition from other service and product providers
(market intelligence). - Develop strong awareness
and intimate understanding of the activities of the traditional and
non-traditional competitors and the impact on client relationships.
Qualifications,
Skills and Experience:
Skills and Experience:
- The Relationship Manager
should possess a good University Degree from a recognized institution - A minimum of five years’
experience in Corporate Relationship - Possess prior experience
in Marketing - Possession of Banking or
any Professional Qualifications would be an added advantage - Possess the ability to
work conscientiously and independently with minimal supervision. This
calls for a person with high motivation and integrity. - Ability to communicate
clearly and concisely, both orally and in writing. - Possess sound negotiation
and management skills - Possess excellent
presentation skills - Possess the ability to
make prompt decisions and be independent in problem solving in assigned
duties. - Excellent interpersonal/Public
Relations skills in both formal and social gatherings and ability to
establish and maintain effective working relationships with those
contacted in the course of work - Possess excellent
analytical skills, be open-minded and have the ability to identify
alternative solutions - Possess good knowledge of
Bank products and problem solving techniques - Possess the ability to
work effectively under pressure and tight deadlines. - Possess good credit and
financial analysis skills - Be pleasant, honest,
outgoing, well groomed and self-driven
How to Apply:
All suitably qualified and interested candidates
should send their applications and updated CVs via E-mail to:
[email protected].
should send their applications and updated CVs via E-mail to:
[email protected].
NB: Only shortlisted candidates will be contacted.
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