Admin Jobs – Patient Services Manager at Health Management Organization

  Administration Jobs in Uganda, Business Administration Jobs in Uganda, Finance Jobs in Uganda, Sales and Marketing Jobs in Uganda, Uncategorized
Organisation: Health Management Organization
Duty Station:  Kampala, Uganda
About Us: 
NFT Consult, a leading HR Consultancy firm, seeks to recruit for it
valuable client, Health Management Organization. NFT Human Resource Solutions
are customer tailored per industry requirements and are geared towards
increased cost savings, process improvement leading to improved efficiency and
effectiveness yet simultaneously strengthening quality and control of
resources.
Job Summary: The Patient
Services Manager will ensure practice maintains full and profitable schedule by
coordinating public relations, customer service, sales and marketing, and
patient activation efforts. He / she will steer the practice’s efforts make
sure the patients have the best experience.
Key Duties and
Responsibilities: 
1. Sales:
  • Works closely with the team leader to
    develop sound and realistic revenue goals based on clearly identified
    budget targets.
  • Work with individual doctors to develop
    individual revenue targets in line with organizational targets, and to
    meet or exceed the same.
  • Ensure that patients are being presented
    with coherent, comprehensive treatment plans that are in line with the
    clinic’s ambitions of providing comprehensive dental care, including
    elective and cosmetic services.
  • Educate patients on need to prioritize
    comprehensive care over problem-based treatments and provide full
    financial disclosure.
  • Review payment obligations with patients
    before uptake of treatment and provide them with a range of payment and
    financing options, removing finances as being obstacle to treatment.
  • Telephone and email follow-up of patients
    to ensure treatment compliance and retention.
  • Address concerns that prevent patient from
    receiving any prescribed treatment.
  • Act as credit referee in instances where
    compliant patients may require credit terms.
  • Ensure treatment teams are utilising
    appointments optimally.
  • Fill scheduling gaps in conjunction with
    other team members. Maintain list of patients who wish to/can come in on
    short notice to plug any openings.
  • Ensure that doctors are collecting fees in
    accordance with established guidelines.
  • Responsible for collecting receivables
    <30 days. Receivables >30 days referred to Business Manager.
  • Work with treatment assistant in charge of
    procurement to see that fast moving supplies are constantly available for
    treatment.
  • Assist the dentists remain focused on
    treatment rather than administrative undertakings, more especially during
    treatment hour
2. Marketing and Public Relations:
  • Follow up on patient contacts to establish
    firm relationship between practice and patient.
  • Liaise with potential patients, embassies,
    companies and insurance providers to promote practice services and relay promotional
    material.
  • Identify sponsorship and advertising media
    opportunities which must be consistent with defined brand guidelines.
  • Develop in-house marketing and promotions
    within branding and operational guidelines.
  • Manage social media exposure.
  • Meet weekly with doctors to discuss
    appointments required and other outstanding treatment issues.
3. Laboratory:
  • Confirm completeness of all lab
    prescriptions. Refer incomplete prescriptions to treating doctor.
  • Confirm payment plans are in place before
    despatching cases. Cases despatched with incomplete payment will remain
    the liability firstly of the treating doctor or alternatively the patient
    services manager, if unpaid.
  • Email the lab with a list of prescriptions
    being sent to the lab upon collection by the lab. This email should record
    the prescription number, courier company and airway bill or tracking
    number and alerting them to any urgent requests; the latter as a courtesy
    to them.
  • Monitor lab emails and other communication
    to advise the treating doctor of any problems or concerns in order to
    avoid delay and to best manage patients’ expectations.
  • Upon receipt of shipments from the lab,
    forward invoices to business manager for accounting entry. All liabilities
    are recorded against the specific treating doctor in QuickBooks. This is
    for optimal expense tracking, as doctors are meeting their own lab bills.
    Re-makes should be flagged for deduction of extra shipping costs from the
    associated doctor.
  • Received cases should be unpacked and
    checked for completeness by a senior clinical assistant. Full arch and
    quadrant trays should be cleaned of impression material, disinfected and
    re-cycled by the clinical assistants.
  • List of completed lab prescriptions passed
    on to front office assistant for appointment scheduling and reminder to
    settle any outstanding.
Qualifications, Skills and
Experience: 
  • The applicant should hold a tertiary
    certificate, diploma or degree in business or other related field of
    study.
  • Excellent track record of achievement in
    customer service and/or sales and marketing.
  • Past exposure and experience in business
    administration, management or hospitality is highly desirable.
  • Computer literacy skills i.e. proficiency
    using MS Office applications such as Excel, Word and PowerPoint, and
    QuickBooks.
How to Apply:
All suitably qualified candidates should visit the web link below and
create a profile on the NFT Consult website by entering their e-mail addresses.
Please visit web link below and click Apply now if convinced you have the job
requirements. The applications/CVs should be prepared in English and submitted
in either MS Word or PDF format will be considered.

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