Job Title: Customer
Service Manager- (10056913)
Service Manager- (10056913)
Organisation: Total
Duty Station: Kampala, Uganda
About Total:
Total is a leading
energy player on the international stage. Our facilities are located in various
regions of the world, as are our shareholders. In 2012, we reorganized our
operations to optimize their growth and development. Total is the
fifth-largest publicly-traded integrated international oil and gas company
in the world.
energy player on the international stage. Our facilities are located in various
regions of the world, as are our shareholders. In 2012, we reorganized our
operations to optimize their growth and development. Total is the
fifth-largest publicly-traded integrated international oil and gas company
in the world.
Job Summary: The Total
Customer Service Manager will be managing all activities at the Customer
Service Center and in liaison with other departments,
Customer Service Manager will be managing all activities at the Customer
Service Center and in liaison with other departments,
Qualifications, Skills and
Experience:
Experience:
- Making certain that all the customer
service centre staff adheres to the order procedures. - Advising on all pending orders due to
depot stock outs or any other shortcomings - Maintaining a customer complaints file and
ensure that they are timely responded. - Working with the Commercial Section to
account for reconciliation issues & statement interpretation. - Working closely with the Sales
Administration Section to ensure that all customers are timely served, and
their complaints are properly addressed - Attending to customers’ and transporters’
inquiries and complaints related to supplies - Ensuring that all orders are properly
processed and cleared for loading in good time - The incumbent will also ensure that
service stations do not run out of stocks - Ensuring that all the diversion of products
are properly recaptured and processed. - Ensuring proper dispatching of products to
the retail channel and commercial customers’ sites. - Processing of resellers for bulk products
- HSE objective at reporting 1 near-miss
every month and performing 1 station safety order per year.
Qualifications, Skills and
Experience:
Experience:
- The applicant should possess a Bachelor’s
degree in Finance, Commerce, Business Administration, Marketing - Possess the ability to manage people
- Possess good public relation skills
- Good listening and communications skills
- Good analytical and negotiation skills
How to Apply:
To express interest in the aforementioned Total Job vacancy, please
click on web link below for details on How to Apply. Click Apply Now after reviewing exhaustive
job requirements.
click on web link below for details on How to Apply. Click Apply Now after reviewing exhaustive
job requirements.
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