Total E & P Job Careers – Customer Service Manager

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Organisation: Total
Duty Station: Kampala, Uganda
About Total:
Total is a leading
energy player on the international stage. Our facilities are located in various
regions of the world, as are our shareholders. In 2012, we reorganized our
operations to optimize their growth and development. Total is the
fifth-largest publicly-traded integrated international oil and gas company
in the world.
Job Summary: The Total
Customer Service Manager will be managing all activities at the Customer
Service Center and in liaison with other departments,
Qualifications, Skills and
Experience: 
  • Making certain that all the customer
    service centre staff adheres to the order procedures.
  • Advising on all pending orders due to
    depot stock outs or any other shortcomings
  • Maintaining a customer complaints file and
    ensure that they are timely responded.
  • Working with the Commercial Section to
    account for reconciliation issues & statement interpretation.
  • Working closely with the Sales
    Administration Section to ensure that all customers are timely served, and
    their complaints are properly addressed
  • Attending to customers’ and transporters’
    inquiries and complaints related to supplies
  • Ensuring that all orders are properly
    processed and cleared for loading in good time
  • The incumbent will also ensure that
    service stations do not run out of stocks
  • Ensuring that all the diversion of products
    are properly recaptured and processed.
  • Ensuring proper dispatching of products to
    the retail channel and commercial customers’ sites.
  • Processing of resellers for bulk products
  • HSE objective at reporting 1 near-miss
    every month and performing 1 station safety order per year.
Qualifications, Skills and
Experience: 
  • The applicant should possess a Bachelor’s
    degree in Finance, Commerce, Business Administration, Marketing
  • Possess the ability to manage people
  • Possess good public relation skills
  • Good listening and communications skills
  • Good analytical and negotiation skills
How to Apply:
To express interest in the aforementioned Total Job vacancy, please
click on web link below for details on How to Apply.  Click Apply Now after reviewing exhaustive
job requirements.

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