The Medical Concierge Group Careers – Call Centre Doctor/Pharmacist

  Health Jobs in Uganda, Medicine and Pharmacy Jobs in Uganda, Uncategorized
Organisation: The Medical Concierge Group (TMCG)
Duty Station: Kampala, Uganda
About TMCG:
The Medical Concierge Group (TMCG) is a Social Enterprise incorporated in Uganda and Kenya working to significantly improve health outcomes and set the benchmark of accessibility to health professionals and information and affordability of quality health care. TMCG is a consortium of innovative ventures in the Health Care industry involving Call Centres, Clinics, Ambulances, Pharmacies, Software Applications and a Foundation.
The core objective is to design, deploy and scale up innovative health care service delivery models to ensure sustainable access to a comprehensive, affordable and quality health care and education driven by client engagement and innovation.
The Medical Concierge Group has received countrywide and international recognition and awards for impacting people’s lives such as the 2014 Google Africa Connected Award, the 2013 Ericsson Excellence in Innovation Award, 2013 Microsoft 4Afrika Award, 2013 Deutsche Telekom Innovation Award and the 2012 Warid Entrepreneurship Fund Award.
Job Summary: The incumbent will process all user interaction to resolve health information requests via voice, text, email, social media, whatsapp video for the purpose of health wellness promotion and guidance.
Key Duties and Responsibilities: 
  • Be capable of leading the user of the service to resolving health information requests via the available platforms using good communication skills within a recommended time.
  • Accurately record user information into a user database.
  • Follow up the users to seek feedback on their experience for improvement.
  • Develop and post daily health content for the available platforms.
  • Edit and submit daily and weekly reports as required by the Operations Manager.
Qualifications, Skills and Experience: 
  • The applicant should hold a Bachelor’s Degree in Human Medicine and Surgery, Pharmacy or it’s equivalent.
  • Hold a valid medical practicing license from an authorized body.
  • Proficiency with Computers to navigate software applications, social media, blogging and other new media tools – the person should be adept at typing, Microsoft Office products, email, and search tools.
  • High standards of ethics and confidentiality to handle sensitive information and able to follow policies and procedures.
  • Possess sound knowledge of telephone etiquette
  • Excellent interpersonal, written and oral communication skills
  • Possess the ability to exercise good judgment and proactivity.
  • High level of motivation
  • Ability to work well as part of a team
How to Apply: 
All qualified candidates are requested to submit only a letter of interest and CV. The applications should be sent by email to jobs@tmcg.co.ug. Please clearly include the job title you are applying for in the subject of the email.

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