The Medical Concierge Group Careers – Call Centre Doctor/Pharmacist

• Be capable of leading the user of the service to resolving health information requests via the available platforms using good communication skills within a recommended time.
• Accurately record user information into a user database.
• Follow up the users to seek feedback on their experience for improvement.
• Develop and post daily health content for the available platforms.
• Edit and submit daily and weekly reports as required by the Operations Manager.

• The applicant should hold a Bachelor’s Degree in Human Medicine and Surgery, Pharmacy or it’s equivalent.
• Hold a valid medical practicing license from an authorized body.
• Proficiency with Computers to navigate software applications, social media, blogging and other new media tools – the person should be adept at typing, Microsoft Office products, email, and search tools.
• High standards of ethics and confidentiality to handle sensitive information and able to follow policies and procedures.
• Possess sound knowledge of telephone etiquette
• Excellent interpersonal, written and oral communication skills
• Possess the ability to exercise good judgment and proactivity.
• High level of motivation
• Ability to work well as part of a team

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