The Ugandan Jobline

• Dispense and receive physical cash,
  cheques, travellers cheques, drafts and other financial instruments over
  the counter to walk-in primarily retail banking customers.
• Where required, process foreign currency
  travellers cheques, either by issuing or cashing such cheques.
• Before processing each transaction, verify
  that all the required information for the transaction is accurate and
  complete in accordance with the banks procedures (for example when cashing
  a cheque, verify the date, bank name, customer’s ID and validity of the
  cheque, check amount number and amount in words agree, that customer has
  sufficient funds etc.). Refer any such concerns to the Team Leader Cash or
  Branch Coordinator for follow-up and decision-making on whether to
  proceed.
• Refer any transactions in excess of teller
  limits to the next level for authorisation.
• Capture all transactions on the bank’s
  system and ensure that all transactions are properly authorised before
  processing.
• Carefully count all cash received or
  dispensed to ensure that errors are are avoided. Barclays has a zero
  tolerance policy for teller errors and appropriate action will be taken,
  which may include formal disciplinary procedures.
• Support customers to correctly complete
  transaction documentation such as deposit or withdrawal slips to ensure
  accuracy and completeness of these documents.
• Reconcile own till cash at the beginning
  and end of each day, as well as when cash is restocked or repatriated
  during the day.
• Open and close tills according to the
  bank’s procedures, including physically securing the till according to
  requirement set out (e.g. physically chaining the till).
• Throughout each day, advise the Cash/ATM
  Custodian when teller cash limits are reached to enable them to restock or
  repatriate cash.
• Carry out snap checks as assigned by the
  Branch Coordinator from time to time.
• Ensure that all transaction records are
  kept meticulously and in accordance with bank procedures.
• Make such documents available for
  review/control purposes when required.

• Identify sales leads through reviewing
  income levels on customer statements, questioning customers when they
  mention specific needs, and referring any new leads to Customer Advisors
• When specific sales campaigns are running
  in the branch, explain the campaign details in brief to customers, and
  direct them to the Customer Advisors for further information.

• Offer advice to customers on the cash
  process to ensure the smooth flow of transactions.
• When directly receiving customer
  enquiries, attempt to resolve the enquiry at the first instance by using
  the bank’s systems. Only escalate to the Team Leader or Branch
  Coordinator, or ask the customer to speak to an Inquiries Advisor when all
  other efforts have been exhausted to resolve the customer’s request.
• Assist Bank customers to correctly
  complete transaction documentation such as deposit or withdrawal slips to
  ensure accuracy and completeness of these documents.
• Explain the banks procedures, security
  requirements (such as the requirement to provide sufficient ID when
  transacting) as well as services to customers.
• Inform customers of the value of using the
  Customer Feedback system, including explaining to customers how the bank
  uses their feedback to improve service.

• Create and maintain good working relations
  with the colleagues in the branch.
• Attend all mandatory trainings as required
  by the training schedule.
• Ensure that all leave days are taked within
  the branch leave schedule but giving specially consideration to business
  needs. Ensure proper approvals are obtained.
• Take part in the EOS surveys and action
  plans for the branch.
• Support the team in branch whenever called
  upon.
• Attend bank official functions whenever
  advised.

• Identify and participant in community
  initiatives to support as part of Barclays community initiatives (such as
  Make a Difference Day, Local community initiative, Financial Literacy)
• Significantly contribute ideas to support
  the community initiatives agenda in the branch.
• Perform any other duties as assigned from
  time to time.

• The applicants for the Teller Jobs must
  hold High school diplomas with Math and English passed at a higher grade
• Possession of a relevant diploma and
  degree will be an advantage
• Some experience in dealing with large
  amounts of cash in a retail environment is preferred but not mandatory
• At least a year to two years’ experience
  in a banking hall environment either as cashier or inquiries is preferred
• The Bank Tellers must have possess working
  knowledge of all the Bank’s retail products, procedures and policies
• Some knowledge of competitive products and
  processes is highly advantageous
• Excellent numeric skills including
  meticulous attention to detail
• Possess excellent communication skills
  especially verbal
• Good listening and questioning skills
• Good keyboard skills, especially on the
  numerical side.

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