Job Title: Service Advisor – Toyota
Organisation: Toyota Uganda
Duty Station: Kampala,
Uganda
Uganda
Ref. No: A004
Reports to: Service Advisor
Team Leader
Team Leader
About Toyota:
Toyota Uganda is the market leader in the Uganda automotive industry,
being wholly owned by Toyota Tsusho Corporation in Japan. We are the sole
official distributors of Toyota Vehicles, genuine parts and authorized to
service / repair Toyota automobiles as appointed by Toyota Motor Corporation
for Uganda.
being wholly owned by Toyota Tsusho Corporation in Japan. We are the sole
official distributors of Toyota Vehicles, genuine parts and authorized to
service / repair Toyota automobiles as appointed by Toyota Motor Corporation
for Uganda.
Job Summary: The Toyota
Service Advisor will take charge of interfacing and delivering all
communication with Service Customers.
Service Advisor will take charge of interfacing and delivering all
communication with Service Customers.
Key Duties and
Responsibilities:
Responsibilities:
- Efficient & courteous reception of
customers, clear identification of customer needs, accurate job card
preparation & data capture. - In charge of ensuring a high level of
Customer Service and keeping Customers informed of the status of their
repairs. - Offer customers with clear feedback
regarding costs, monitor the work progress & keep customers informed
of work done, completion times & potential delays. - Actively coordinate with workshop
supervisory team regarding scheduling and completion of required work. - Effectively utilize the service
appointment system to maximize the facility & manpower capacity as
well as reduce no show rate.
Qualifications, Skills and
Experience:
Experience:
- The ideal candidate should possess a
bachelor’s degree / Diploma in Mechanical Engineering or related Course, - Two or more years’ technical experience in
Motor Industry - Excellent Communication skills and
customer-orientation
How to Apply:
Toyota Uganda encourages suitably qualified and interested candidates
to send their e-mail applications which should include a detailed CV with
scanned copies of academic certificates merged in one document.
to send their e-mail applications which should include a detailed CV with
scanned copies of academic certificates merged in one document.
NB: Please clearly
indicate your name and the Position Reference Number applied for in the Email
subject line. Only successful candidates will be contacted.
indicate your name and the Position Reference Number applied for in the Email
subject line. Only successful candidates will be contacted.
Email: [email protected]
Deadline: 9th April 2014
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