Organisation: Barclays
Bank
Bank
Duty Station: Kampala,
Uganda
Uganda
Reports to: Head of
Card Operations
Card Operations
About Barclays Africa:
Barclays Africa encompasses
Barclays Global Retail Banking, Corporate Banking, and Barclaycard operations
in 10 countries organised in four geographic areas: North Africa (Egypt), East
and West Africa (Ghana, Tanzania, Uganda and Kenya), Southern Africa
(Botswana, Zambia and Zimbabwe), and Indian Ocean (Mauritius and Seychelles).
Barclays Global Retail Banking, Corporate Banking, and Barclaycard operations
in 10 countries organised in four geographic areas: North Africa (Egypt), East
and West Africa (Ghana, Tanzania, Uganda and Kenya), Southern Africa
(Botswana, Zambia and Zimbabwe), and Indian Ocean (Mauritius and Seychelles).
Barclays Africa serves its 2.8m
customers through a network of 573 branches and service centres providing a
variety of traditional financial products including retail mortgages, current
and deposit accounts, commercial lending, unsecured lending, credit cards,
treasury and investments.
customers through a network of 573 branches and service centres providing a
variety of traditional financial products including retail mortgages, current
and deposit accounts, commercial lending, unsecured lending, credit cards,
treasury and investments.
Job Summary: The Operations
manager – Card Issuing will be responsible for;
manager – Card Issuing will be responsible for;
- Responsible for managing the Card
Operations unit and ensuring quality service is offered by creating and
dedicated team. - Manage the human resources and systems
at the unit. Responsibility of the unit is managing all card operations
for customers and merchants, including PIN and Card receipt - Responsible for the integrity of the
quality and service in the unit to ensure no lapses. - Responsible for the control and
monitoring of cost elements within the unit - Establish and maintain effective working
relationship with internal and external customers. - Ensure that service levels are
maintained and adhered to.
Key Duties &
Responsibilities:
Responsibilities:
1. Staff Management (40%)
- Implement and maintain a coaching and
training programme for direct reports including a regular review of
performance - Manage and motivate staff recognising
outstanding performance - Lead and direct staff to achieve
business objectives
2. Business Management (50%)
- Analyze and interpret past and projected
future business performance against volumes and present regular MI:
monitoring and evaluating actual to target performance. - Develop and report against the
performance measures used to drive performance of the business area - Ensure appropriate staffing numbers and
capability to support maintenance section. - Achieve individual operational
performance targets and support the achievement of team targets. - Provide regular value based reports for
management information usage. - Adhere to standards, legal and
regulatory, in accordance with the Barclaycard guidance
3. Strategy and Support (10%)
- Optimize existing portfolio in
conjunction with Portfolio and Product manager, planning/undertaking
effective optimization campaigns - Ensure client needs are met by ensuring
excellent support in the unit while working with the Portfolio and Product
manager as they establish and develop sales opportunities - Generate leads and sales by building
effective working relationships with clients.
Qualifications, Skills & Experience:
- The applicant should possess experience
with call centre operations preferably in the banking industry - Extensive knowledge of the Credit Card
Industry is preferred - Good overall knowledge of the Card
Industry - Good understanding of Barclaycard
operations and products - Good understanding of Barclaycard’s
systems, processes and procedures - Detailed knowledge of the Bank’s
telephone service standards - Good understanding of the techniques of
Performance Management - Good understanding of the call centre
management information systems - Good people management skills
- Excellent Communication and Presentation
skills - Business awareness
- Business management
- Performance management skills
- Resource management skills
- Relationship management skills
- Team building skills
- Planning and organizational skills
- P C skills
- Networking ability
- Good integrity and professionalism
- Good Communication skills
- Forward Planning
- Analysis and Judgment
- Quality Conscious
- Adaptability
- Developing People
How to Apply:
If you feel challenged by any of the above positions, and believe you
can deliver on key deliverables as outlined above, upload your application
letter, current curriculum vitae and photocopies of academic certificate to our
recruitment website detail below:
can deliver on key deliverables as outlined above, upload your application
letter, current curriculum vitae and photocopies of academic certificate to our
recruitment website detail below:
Click
Here -> Job Number (Type 00138815)
Here -> Job Number (Type 00138815)
Barclays is an equal opportunity employer that recruits, develops and
promotes people on merit, and rewards outstanding performance, regardless of
background and gender.
promotes people on merit, and rewards outstanding performance, regardless of
background and gender.
For queries contact us on 0417122453 or email:
[email protected]
[email protected]
Deadline: 16th April, 2014
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