The Ugandan Jobline

• Translate and communicate the Africa strategy into the Change Delivery team so as to align to the Vision and strategic direction of local Business and Barclays Africa
• Agree on targets and take accountability for the overall achievement of performance objectives of the Change Delivery team
• Benchmark (measure) of the Change Delivery plans/strategies/ policies against industry standards and create measures to improve and enhance new and legacy services
• Agree and manage service offerings and SLAs with internal customers/role players (agree annually and measure on a monthly basis).
• Keenly keep monthly statistics and data to be provided in MI reporting to senior management and stakeholders
• Capture/analyse and draft information into meaningful MI reports for senior management, stakeholders, team reporting and presentation purposes
• Present key findings and conclusions together with recommendations to deploy new services or remediate existing services
• Be the major client interface and escalation point for all project and infrastructure demand across  the Country
• Proactively engage collaboratively across all stakeholders to ensure appropriate prioritisation of delivery.
• Demand pipeline management.
• Responsible for Project Governance.
• Ensure procurement of Commodity project and BAU related hardware/software is correct.
• Monitor Technical build, manufacture, integration and implementation of the initiatives within the Country
• Responsible for the compliance and adherence to operational acceptance procedures and testing/approval process
• Responsible for quality Assurance for Audit, Risk and Governance across all the Country.
• Guide and govern suppliers for project related activities ensuring they understand and adopt Bank agreed standards and architectures along with adhering to policy and procedures.
• To work across all in-Country functions and to act as an escalation point for all finance, resource, licensing and reporting queries for the Country.

• Train and equip relevant stakeholders in the various business units with the skill to engage the Change Delivery team as required
• Analyse effectiveness of processes and systems in use in the Country team and make recommendations for improvements.
• Stay abreast of industry and business unit changes by attending regular training, conferences, forums, reading and engagement with subject matter experts and industry peers.
• Stay abreast of industry and operational trends and ensure that the Country Technology is well positioned to provide competitive and industry leading services.
• Significantly contribute to the development of the team members by sharing best practices and specialist knowledge.
• Take steps to capture practices, procedures and knowledge into bank databases to ensure the sustainability of the Country Technology practices, tools and learning.
• Challenge the established practices and recommend improvements to continuously enhance and improve services within the Bank.
• Alignment of current standards and practices to Barclays

• Expand and maintain networks with senior and management stakeholders and role players.
• Build and foster working relationships with colleagues and business stakeholders and role players in order to improve overall effectiveness.
• Position the Change Delivery team as well as the Country favourably with all relevant internal stakeholders and colleagues.
• Present Change Delivery in workshops, training and create general awareness of the Change Delivery function as required or scheduled.
• Attend to role players, stakeholders and customer service requests, enquiries and complaints.
• Attend relevant forums where direction is taken in terms of the future development of the Country Technology in management and methodology

• Guarantee that processes, control requirements and risk management frameworks that impact the area are documented and understood by all members of the team.
• Work with operational risk consultants and other risk champions during the scoping of policies/initiatives/projects/plans to ensure fair coverage, protection of the bank’s reputation and income and the overall sustainability of the bank.
• Own and agree corrective action items with management for findings related to the
• Complete required compliance and SOX attestations and ensure that impacted team members complete their attestations.
• Adhere to and understand own responsibilities in terms of all compliance requirements and call for the area’s Compliance Officer to conduct briefing sessions if gaps are identified

• Oversee the activities of the change delivery team to ensure effective delivery of related support and project services to the business
• Develop a high performing team by embedding formal performance development and informal coaching.
• Encourage frequent knowledge sharing between team members.
• Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed.
• Establish and maintain a succession plan for the team.
• Interview and recruit new members of the team, including determining appropriate compensation levels with input from Human Resources.
• Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met. Plans should be revised at least twice a year.
• Review and update the department’s organisation structure and role description on at least an annual basis to ensure that they are fit for purpose and contain all the accountabilities of each team member.
• Motivate to and obtain approval from the regional office for any additional headcount for the team.
• Approve leave requests for team members and create a leave plan to ensure adequate coverage.
• When required, initiate disciplinary processes for team members calling on support from Human Resources when required.
• Resolve grievances that are raised by team members and escalate only if required.
• Address poor performance of any team member through the formal Performance Accelerator programme and ensure that continued poor performance is appropriately dealt with.
• Motivate team members and ensure that their efforts are recognised.
• Participate in the creation and implementation of Employee Opinion Survey (EOS) actions for the entire team

• The ideal candidate should possess a bachelor’s degree in Commerce or a relevant banking or business degree or a Metric equivalent qualification or High Level diploma
• Professional PMP qualification or Project Management certification
• Degree level education in an analytical subject would be beneficial
• At least five to eight years’ experience and exposure to the Banking/ ICT Industry
• Five or more years’ project management experience
• Displaying a thorough understanding of technology strategic issues in the banking or financial services sector
• A confident and motivated leader, with proven experience in motivating regional and global teams in a challenging, high pressure environment
• Good understanding of project disciplines (Prince2, PMP)
• Good understanding of ITIL processes and associated concepts.
• High degree of commercial awareness with sound understanding of key contractual obligations and risks to maximize benefits
• Strong customer liaison and relationship management skills
• Excellent communication and presentation experience;
• Possess the ability to work under pressure, take clear ownership of issues and projects and drive to ensure a successful closure for the customer, peers and IT Production;
• Excellent financial management – budget preparation and managing to budget;
• Experience working within a Global or Regional role
• Good familiarity with ITIL-style management procedures and mainstream project management styles a distinct advantage;
• Past exposure and experience of financial services preferred;
• Advanced Stakeholder Management Skills
• Excellent analytical Skills
• Extensive Knowledge of Principles and Practices 
• Knowledge of project management best practices
• Working knowledge of banking and IT practices

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