Job Title: Customer Service Agent
Organization: Telecommunication
Company
Company
Duty Station: Kampala,
Uganda
Uganda
Job ID: 205
About Us:
Aikan was started in 2004 in Uganda by management consultants who
shared a simple desire to help organizations improve their business performance
through strategic HR. At the time, many organizations looking for practical
solutions to HR challenges had to settle for management consultants because
there were hardly any reputable local HR consulting companies in the
country. Aikan is now recruiting for its
valuable client, a leading multinational telecommunication company leases
employees from aikan on a contractual basis.
shared a simple desire to help organizations improve their business performance
through strategic HR. At the time, many organizations looking for practical
solutions to HR challenges had to settle for management consultants because
there were hardly any reputable local HR consulting companies in the
country. Aikan is now recruiting for its
valuable client, a leading multinational telecommunication company leases
employees from aikan on a contractual basis.
Key Duties and Responsibilities:
- The Customer Service Agent will be
expected to achieve set Revenue and joiner targets. - Maintain quality and supportive
relationships with colleagues, which promote the delivery of quality
service to customers. - Responsible for Stock Management.
- Cash flow management and Reconciliation
- Actively seek information and knowledge on
the competitor activities and products. - Provide quality service to customers.
- Prepare and submit records and reports as
required. - Secure company equipment and treat all
information confidentially and report any observed faults immediately to
the supervisor.
Qualifications, Skills and
Experience:
Experience:
- The candidate should ideally possess a
good Bachelor’s degree in business, sales, or equivalent training in
business or sales management - At least a year’s experience of sales with
a combination of direct and indirect approach. - Experience of the telecommunications
industry or FMCG environment - Solid knowledge of channel and indirect
sales; direct sales experience desirable - Customer focused.
- High business awareness.
- Excellent analytical and strategic skills.
- Planning and organizational skills.
- Excellent Interpersonal skills.
- Sets high personal standards and is goal
oriented - Good Coaching skills
How to Apply:
Please include the following in your application; an updated CV /
resume should include your contact information and three work related
references and a one page statement describing your suitability for the role
should be included.
resume should include your contact information and three work related
references and a one page statement describing your suitability for the role
should be included.
Deadline: 30th April 2014.
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