Job Title: Relationship
Manager-Global Development Organisations – 00140206 (2 Career Opportunities)
Manager-Global Development Organisations – 00140206 (2 Career Opportunities)
Organisation: Barclays
Bank
Bank
Duty Station: Kampala,
Uganda
Uganda
Reports to: Head of Institutional Banking
About Barclays Africa:
Barclays Africa encompasses Barclays Global Retail Banking, Corporate
Banking, and Barclaycard operations in 10 countries organised in four
geographic areas: North Africa (Egypt), East and West Africa (Ghana, Tanzania,
Uganda and Kenya), Southern Africa (Botswana, Zambia and Zimbabwe), and
Indian Ocean (Mauritius and Seychelles).
Banking, and Barclaycard operations in 10 countries organised in four
geographic areas: North Africa (Egypt), East and West Africa (Ghana, Tanzania,
Uganda and Kenya), Southern Africa (Botswana, Zambia and Zimbabwe), and
Indian Ocean (Mauritius and Seychelles).
Barclays Africa serves its 2.8m customers through a network of 573
branches and service centres providing a variety of traditional financial
products including retail mortgages, current and deposit accounts, commercial
lending, unsecured lending, credit cards, treasury and investments.
branches and service centres providing a variety of traditional financial
products including retail mortgages, current and deposit accounts, commercial
lending, unsecured lending, credit cards, treasury and investments.
Job Summary: The Relationship Manager-Global Development
Organisations for the Barclays Bank franchise will mainly do the following:
Organisations for the Barclays Bank franchise will mainly do the following:
- Manage
and sustain a portfolio of corporate customers under the umbrella of
Global Development Organizations and or Public sector names, building long
term relationships founded on efficient and reliable support for their
business. This is achieved particularly through quick risk decisions and
managing consistency and quality of operational service. - The
primary job objective is to maximize risk-adjusted portfolio contribution;
and to grow the liability base of the Corporate bank. - The
incumbent will also be responsible for business development both with new
customers and with existing customers where they are expected to increase
“wallet share”.
Key Duties and Responsibilities:
1. Sales and Service: 65%
- Maintain
Relationship Account Plans for all customers in the portfolio such that
contact with customers is prioritized. - Carry
out annual and if appropriate, interim reviews of customers borrowing
facilities - Conduct
annual and if appropriate, interim reviews with non-borrowing customers - Determine
the key messages, e.g. agreed service standards, negotiated pricing,
relationship team contact points and new product changes, deciding upon
the most appropriate communication method - Deal
with and find adequate solutions to
customer complaints - Determine
the products that are most effective in meeting customers’ needs and be
able to sell these at short notice both reactively and proactively. - Research,
create and follow up a target list for potential new business.
2. Business Management 30%
- Research,
create and follow up on a target list for potential new business - Help
in the identification of priority customers using the Customer
Relationship Planning templates to assess their present and potential
contribution. - Gather
and collect all the required information that is needed to prepare and
assess credit applications. Role holder will be expected to input certain
key information such as judgmental information. (They will work with
Associate Relationship Managers (ARMs)
and Corporate Credit Manager (CCM) resources to construct credit
applications). - Control
and quality of the portfolio, using available triggers and adherence to
Risk management guidelines and policies.
3. Staff Management 5% : Day to day coaching and development of
Assistant Relationship managers (ARMs)
Assistant Relationship managers (ARMs)
Qualifications, Skills and Experience:
- The
applicant should have extensive knowledge of the Bank’s products, services
and policies. - Possess
a detailed knowledge of the Corporate set of products as well as a broad
understanding of products available in Barclays Africa Group. - For
Complex products, will have a detailed knowledge of the requirements of
the more sophisticated customers. - Introduce
the product and co-ordinate the introduction of the relevant Group product
specialist. - Possess
extensive knowledge and understanding of policies and strategies within
the country as they relate to the demands of the customer base. - Possess
a detailed understanding of Country and CBRM guidelines and credit risk
policies. - The
job holders will be ACIB or equivalent (optional) - Excellent
relationship skills - Credit
Risk skills, (an added advantage especially for Public sector names) - General
Corporate skills - Excellent
communications skills
How to Apply:
If you feel challenged by any of the above positions, and believe you
can deliver on key deliverables as outlined above, upload your application
letter, current curriculum vitae and photocopies of academic certificate to our
recruitment website detail below:
can deliver on key deliverables as outlined above, upload your application
letter, current curriculum vitae and photocopies of academic certificate to our
recruitment website detail below:
Click
Here -> Job Number (Type 00140206)
Here -> Job Number (Type 00140206)
Barclays is an equal opportunity employer that recruits, develops and
promotes people on merit, and rewards outstanding performance, regardless of
background and gender.
promotes people on merit, and rewards outstanding performance, regardless of
background and gender.
For queries contact us on 0417122453 or email: [email protected]
Deadline: 27th March, 2014
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