The Ugandan Jobline

• Develop profitable and sustainable sales growth
  plans for the assigned customer segment(s) and/ or geographical area(s).
• Customer identification and recruitment:
  aggressively grow sales volumes and profitability within the assigned
  segment(s) and/ or geographical area(s) through proactive sales,
  understanding customer requirements/ needs.
• Effectively co-ordinate the activities of the
  resources assigned to ensure that sales and revenue targets are met.
• Ensure that agreed sales targets and objectives
  are met by expanding market awareness of Smile’s brand, products and
  services.
• Register Smile customers onto the Smile network
  and install Smile routers, dongles and/ or other equipment at the customer
  premises.
• Attain intimate knowledge of the composition of
  the Smile market in your assigned area(s)/ segment(s).
• Create and maintain an up-to-date database of
  existing and potential customers within the assigned area(s)/ segment(s)
  with the view to expand the Smile footprint.
• Charged with the safe keeping of cash received
  from sales until it has been handed over to the Smile Cashier or bank in a
  Smile bank account.
• Manage customer relations, attend to customer
  queries and continuously measure customer satisfaction and take prompt
  corrective measures.
• Review daily, weekly and monthly results and
  align activities and resources accordingly.
• Report on sales results and market conditions
  to the line Manager and make appropriate recommendations.
• Maintain in good condition all tools of trade
  (“equipment”) issued to you by Smile and ensure that they are returned to
  Smile for safe keeping at the end of every day.
• Provide any other ad hoc duties assigned to you
  from time to time by your line Manager or any other person appointed by
  the Company for this purpose.

• Achievement of customer recruitment (sales) and
  revenue targets
• Organisation – sales plans, route plans,
  execution documentation, meeting attendance and reporting
• Customer satisfaction and relationship
  management (retention and compliant resolution)
• Conversion of prospects into paying customers
• Product knowledge/ awareness of assigned market
  segment
• Compliance to Smile Sales and cash handling
  processes and procedures

• The desired candidate should possess a good
  bachelor’s degree in Business, Marketing, Sales other business related
  degree
• A minimum of 2-3 years’ sales experience at
  supervisory or managerial level
• Prior experience in the same or similar role in
  an ISP or telecom services provider
• Local market knowledge.
• Product specific knowledge will be an added
  advantage
• Proven track record in meeting and/ or
  exceeding sales targets.
• Strong aptitude and knowledge of Sales and
  Marketing Techniques
• Resource planning, organisation and time
  management skills
• Excellent Interpersonal and networking skills –
  demonstrated ability to develop, build and maintain customer
  relationships.
• Strong communication and presentation skills. 
• Possess the ability to present/ demonstrate various solutions to customers
• Result oriented with a strong drive and
  determination to excel. Strong work ethic, positive attitude and
  professional demeanour
• Able to work under highly demanding and
  challenging conditions.
• Willing to go an extra mile to ensure customer
  expectations are met or exceeded
• Good team leadership and management skills
• Computer Literacy skills and basic numeracy ability

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