IT Desktop Support Officer at AIDS Healthcare Foundation (AHF)

  Information Technology (IT) and Data Jobs in Uganda, NGO - Non-Government Organisations Jobs in Uganda, Uncategorized

Organisation: AIDS Healthcare
Foundation (AHF)
Duty Station: Kampala, Uganda
Reports to: Country Program Director (CPD)
About AHF:
AIDS Healthcare Foundation (AHF) is an
international not for profit NGO, with its Headquarters based in Los Angeles
California, and is the largest community-based provider of HIV treatment and
care services in the United States of America. AHF registered in Uganda as
AHF-Uganda Cares, is collaboration between the Ministry of Health and AIDS
Healthcare Foundation (U.S.A) to provide free HIV/AIDS services; including
antiretroviral therapy in resource constrained settings. AHF- Uganda Cares to-date
operates in 15 districts including; Masaka, Kampala, Rakai, Mpigi, Lyantonde,
Soroti ,Lwengo, Bukomansimbi, Kalungu, Amuria, Butambala, Gomba ,Serere, Hoima
and Tororo and supporting 21 clinic sites country wide.
Key Duties and Responsibilities: 
  • Coordinates
    personal computer hardware and software troubleshooting, installation,
    repair, problem diagnosis, and implementation.
  • Offers
    support in the processes, by which requests and inquiries related to
    computing, local area networks, wide area networks, host systems
    communications are received, screened, prioritized, and resolved.
  • Installs,
    tests, and maintains a variety of computers and network hardware and
    software systems; performs diagnostic tests, modifies or repairs hardware
    to the board or component level;
  • Collects and
    records appropriate data related to these functions.
  • Maintains
    a high level of personal computer knowledge and assists in the
    recommendation processes for computing hardware, software systems.
  • Complies
    with all standards, procedures, controls, and policies as established by
    the Information Technology department.
  • Ensures
    that a complete IT inventory of supplies and parts are maintained and that
    all shortages are ordered in a timely manner. Keeps inventory and log of
    hardware/software.
  • Possess
    the ability to notify and escalate to proper IT groups to resolve
    incidents/ request.
  • Handles
    problem resolution, research, isolation and follow-up for routine user
    problems, referring more complex problems to supervisor.
  • The IT
    Desktop Support Officer loads specified software packages particularly
    operating systems, spreadsheets, word processing onto AHF computers.
Qualifications, Skills and Experience: 
  • The job
    holder must possess a bachelor’s degree in Information Technology (IT),
    Computer Science or related fields.
  • Two or
    more years’ or relevant IT experience with additional training.
  • Two or
    more years’ experience in IT technical support with exceptional software
    and hardware support in a user oriented environment.
  • Prior
    exposure to hardware which must include Windows / DOS systems, printers,
    scanners, modems, peripherals and terminals / equipment.
How to Apply: 
All suitably qualified candidates who
desire to work for the AIDS Healthcare Foundation (AHF) should submit their updated
CVs including photocopies of their relevant academic qualifications, three work
related referees and cover letter to: The Regional Human Resource Manager,
AHF-Uganda Cares Secretariat, Plot 54B Kira Road, P.O. Box 22914, Kampala,
Uganda.
E-mail: globalhr-Africa@aidshealth.org.
NB: Only short-listed candidates will be
contacted.
Deadline: 21st February 2014by 5PM.

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